GECI Events

Technical Project Manager

• Managing features from the moment the user contacted us to the release.
• Determining and defining project scope and objectives, describing user stories and use cases, preparing roadmaps.
• Managing product backlog: planning, assessment, decomposition, progress tracking, adjustment.
• Establishing and maintaining relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.
• Writing release notes and documentation.
• Gathering feedback after releases.
• Analyzing existing systems and processes, identifying areas for improvement.
• Monitoring projects progress and making adjustments as needed.

Software Project Manager – BA/SA

Customer Support

• Assisting and helping Team Lead in monitoring and improving the working processes of the customer service team
• Developing and implementing process improvements to increase efficiency in customer service operations
• Creating reports on customer feedback or satisfaction to help improve the customer service experience over time
• Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently
• Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly
• Assisting in growing the skills of individual team members, providing feedback on appropriate case handling, and troubleshooting strategies

Customer Care Supervisor

Account Executive

• Research and identify prospective customers within U.S. post-secondary education
• Reach out to prospects via cold email, networking, LinkedIn outreach, and other methods
• Present the value of GEGI: run sales calls, product presentations, and demos
• Discover customer needs and propose relevant product capabilities and services
• Build and maintain long-term relationships with prospects and customers
• Stay aware of industry trends and competitors; share market feedback with the product team
• Keep sales activity organized and up to date (pipeline notes, follow-ups, reporting)

Sales Representative

Backend Engineer

• Develop new modules and features for the SIS system as part of a team of 2-5 developers, led by a Team Lead.
• Plan and estimate stories.
• Prepare technical specifications, estimate timelines, and manage deadlines for your tasks.

Software Project Manager – BA/SA

Customer Care Supervisor

Sales Representative

Senior PHP Developer