Geary Pacific Supply

Product Manager

• Develop and Manage our VRF & Ductless sales programs and promotions.
• Work directly with Region Sales Managers and Territory Sales Managers to generate and close new business.
• Report to Dealer Program Product Manager to ensure that company sales and profit goals are achieved.

Product Manager – Ductless

Ecommerce

• The eCommerce Coordinator position is responsible for the overall website customer experience and maintenance of products and services on the website.
• Work closely with the Purchasing Department to regularly monitor and maintain all items on the website to ensure all current products are accurately displayed with full item enriched data.
• Work closely with the Product Managers to prepare the website for new product lines or product changes.
• Maintain all static pages on the website to ensure accurate and up-to-date information.
• Monitor and maintain all open support cases with website hosting platform to solve any current issues.
• Facilitate a successful implementation of any new website enhancements or integrations.
• Monitor and maintain website connectivity to company ERP system to ensure quick website response for our customers.
• Produce and maintain training materials on how to use the website.
• Help customers build their account profiles to make their online shopping experience as easy as possible.
• Phone Handling - Inbound & Outbound calls.
• Provide Excellent Customer Service as needed to customers, co-workers, and vendors (In-person, email, text, and telephone).
• Must be able to work efficiently and effectively within a team environment.
• Answer all inquiries immediately.
• Other assigned tasks as may be required.

eCommerce Coordinator

Accounts Receivable

• Responsible for overall performance of Accounts Receivable and Collections activities
• Establish credit limits and apply company credit policy
• Review active accounts and resolve customer concerns

Accounts Receivable Specialist

Assistant

• Respond to Technical Support Service Desk issues related to employee workstations, printers, networking, mobile devices, etc.
• Log and maintain Technical Support Service Desk tickets using the company help desk platform.
• Proactively monitor and maintain networks across all company locations.
• Maintain user workstations for maximum reliability and uptime.
• Monitor and maintain the company ERP system to ensure maximum uptime for all users.
• Support and maintain the company's Windows server environment.
• Assist with monitoring, maintenance, and configuration of the company VoIP phone system.
• Set up new users on all necessary IT-related tools.
• Provide end-user training, including new user orientation and support for technology rollouts.
• Support special projects to ensure proper installation and configuration in a timely manner.
• Ensure all company IT inventory is up to date with current software/hardware versions and assist with upgrades.
• Maintain inventory lists of all IT-related assets across company locations.
• Develop and distribute "how-to" setup guides to help employees resolve common technical issues.

Product Manager – Ductless

eCommerce Coordinator

Accounts Receivable Specialist

Information Systems Assistant