Information Systems Assistant

Geary Pacific Supply

IT Services Assistant responsible for maintaining and supporting company IT systems. Involved in troubleshooting, user training, and ensuring system reliability, supporting our HVAC distribution business.

Posted 7/28/2026full-timeAnaheim • California • 🇺🇸 United StatesMid-LevelSenior💰 $27 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Support, including troubleshooting and maintaining Windows server environments, user account administration, and VoIP systems. Proficient in managing IT inventory and providing end-user training to enhance technology adoption and support.

Highest-signal resume keywords

Windows Server SupportMicrosoft Intune ExperienceVoIP Phone System SupportActive Directory AdministrationBasic Networking Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingUser Account AdministrationNetwork MonitoringERP System MaintenanceWindows OSIOSAndroidMicrosoft OfficeInventory Management

Soft Skills

Effective CommunicationTeam PlayerProblem-SolvingTime ManagementUser Training

Tools & Technologies

Help Desk PlatformMicrosoft IntuneSharePointAzureVoIP Systems

Industry Keywords

Technical Support Service DeskIT InventoryUser Workstation MaintenanceNetwork ConfigurationTechnology Rollouts

Tech Stack

Tools & technologies

AndroidAzureDNSERPiOSVoIP

About the role

Key responsibilities & impact

Respond to Technical Support Service Desk issues related to employee workstations, printers, networking, mobile devices, etc.
Log and maintain Technical Support Service Desk tickets using the company help desk platform.
Proactively monitor and maintain networks across all company locations.
Maintain user workstations for maximum reliability and uptime.
Monitor and maintain the company ERP system to ensure maximum uptime for all users.
Support and maintain the company's Windows server environment.
Assist with monitoring, maintenance, and configuration of the company VoIP phone system.
Set up new users on all necessary IT-related tools.
Provide end-user training, including new user orientation and support for technology rollouts.
Support special projects to ensure proper installation and configuration in a timely manner.
Ensure all company IT inventory is up to date with current software/hardware versions and assist with upgrades.
Maintain inventory lists of all IT-related assets across company locations.
Develop and distribute "how-to" setup guides to help employees resolve common technical issues.

Requirements

What you’ll need

1-3 years of comparable job responsibilities
4 Year Degree Preferred
Advanced knowledge of Windows, iOS, Android, and Microsoft Office
Experience with Microsoft Intune, SharePoint, and Azure
Familiarity with Active Directory and user account administration
Basic networking knowledge (IP addressing, DNS, DHCP, VPN)
Ability to prioritize and manage multiple support tickets effectively
Experience supporting VoIP phone systems
Skilled in communicating technical support processes to end-users in clear, understandable terms
Team player willing to assist all employees, and resolve needs effectively and efficiently
Strong troubleshooting skills to ensure proper resolution to any issues.

Benefits

Comp & perks

Medical
Dental
Vision
Employer paid Life and Long Term Disability Insurance
401k with matching
Profit sharing
Paid vacation
Personal time off
Paid holidays