GE HealthCare

Client Services Representative

• Behebung von Problemen, Installation, Wartung und Reparatur von Geräten
• Enge Zusammenarbeit mit einzelnen Geräteherstellern zu Cyber-Sicherheitsproblemen
• Warten der täglichen Kommunikationskanäle mit den Kunden, um sicherzustellen, dass alle Sicherheitsprobleme gelöst werden.
• Koordination mit geeigneten Spezialisten im medizinischen Bereich

Cyber Client Service Technician

• Troubleshoot, install, maintain, and service repair needs on designated equipment.
• Works closely with multiple device manufacturers regarding cybersecurity issues.
• Works directly with customer IT and security personnel to implement site cyber security policies.
• Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls . Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists.
• Perform on-time and accurate device level security actions .
• Own customer clinical device security issues from dispatch or identification of issue to resolution.
• Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues.
• Focus on customer needs and satisfaction on device security issues, continuously building on and enhancing relationships with customers to become a perceived partner in their business who is able to recommend value-added services that will help the customer run their business more efficiently and securely .
• Maintain daily communications with customers without direction.
• Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation.
• Engage with other team members including Bio med engineers, Security Operations Center Agents and Remote Technical Engineers to ensure they are aware of the status of all security related issues at all times for their designated customers.
• Effectively communicate and partner with teammates and colleagues.
• Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security.
• Keep up to date on administrative responsibilities (e.g., maintaining device level security information and internal service records in a timely manner, patch validation status , clinical device security and networking attributes – OS, MAC address, etc ).
• Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues in a timely manner
• Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs).
• Keep up to date with competitor information, device security bulletins and market trends.
• Identify business opportunities for the organization.

Field Engineer

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction
• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts

Field Engineer I – Telemetry, Patient Monitoring

Program Manager

• Responsible for the profitability and customer satisfaction for assigned contracts
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Function as liaison between internal organizations and customers for assigned contracts
• Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation

Executive Program Manager

Sales

• Desarrollar e implementar estrategias de crecimiento para el portafolio de Imagen Molecular en los países asignados.
• Identificar, calificar y desarrollar nuevas oportunidades de negocio en hospitales, centros de diagnóstico por imágenes, clínicas especializadas, instituciones académicas y centros de medicina nuclear.
• Liderar procesos de ventas consultivas para soluciones de alta complejidad tecnológica y valor estratégico.
• Construir y mantener relaciones de largo plazo con clientes clave, líderes de opinión (KOLs), médicos nucleares, radiólogos, físicos médicos, administradores hospitalarios y tomadores de decisión.
• Apoyar negociaciones comerciales complejas y participar en la elaboración de propuestas de valor para clientes estratégicos.
• Alcanzar o superar los objetivos de ventas, participación de mercado y crecimiento establecidos para la región.

Product Sales Specialist

Financial Planning and Analysis

• Develop and maintain a fully loaded P&L model at total segment and sub-modality level, consistent with the existing USCAN P&L structure and consistent with what is reported to overall GEHC.
• Partnership with USCAN FP&A as well as interlock with global MR/WH sub-segment on estimates and key drivers.
• Partner with Product Finance, Region Finance and USCAN FP&A to drive product planning and reporting with analysis of the key drivers: volume, pricing, mix, investments, fixed and SG&A cost productivity, along with critical pacing metrics including secured and product-specific risks and opportunities for the MR/WH sub-segment.
• Support planning (WWPP/LTS/Budget) for the MR/WH sub-segment and drive closing & reporting communication (quarter close, IR script, MOR reviews).
• Ownership of cost analytics (SG&A and Fixed Production Cost) as well as headcount/tradeoffs to support capital allocation.
• Support the USCAN MR/WH Leadership with P&L-specific analytics and requests including deal analysis, market insights, topline volume analytics, contribution margin (CM) and pricing analytics, and cost management.
• Support of MR/WH specific activities including but not limited to: Monthly Estimates, Applications P&L reporting, and pacing.
• Insights including market trends, competitive intelligence and how that influences USCAN financials.

MR & Women's Health Finance Manager

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solution for the customer
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met.

Field Service Engineer I

• Support the analysis, reporting, forecasting, and planning of total USCAN cash and working capital performance, including cash flow, collections, past dues, unbilled revenue, and related metrics.
• Develop, own, and maintain comprehensive cash flow and working capital models (including collections, past dues, unbilled, net accruals, and cash conversion metrics) to support reporting, forecasting, planning, and analysis for total USCAN, in alignment with GEHC financial requirements.
• Own and evolve Power BI dashboards and analytics supporting AR Aging, Past Dues, Unbilled, and cash performance, ensuring data integrity, continuity, and actionable insights for stakeholders.
• Drive adoption of standard work, automation, and digital solutions across cash and working capital reporting, reducing manual effort, improving accuracy, and enhancing transparency.
• Partner closely with Cash Operations, Regional Finance teams, FP&A teams, and operational owners to understand key drivers, risks, and opportunities impacting cash outcomes, and to support estimates and forecasts.
• Lead planning, forecasting, and support strategy discussions for cash and working capital across the USCAN business, including to quarterly forecasts, budgets, LTS, and target‑setting processes.
• Lead and coordinate closing and reporting activities related to cash and working capital, including quarter close, M Reviews, MOR, MFR, and other executive operating mechanisms.
• Analyze working capital and net accrual account activity, identify trends, variances, and risks, and support accurate forecasting and reconciliation of closing entries.
• Serve as a key point of contact for cash and working capital analytics, providing timely insights and decision support to FP&A leadership and business stakeholders.
• Support collaboration with external partners as applicable, to ensure data quality, process alignment, and efficient execution.
• Approval of cash terms on customer quotes and contracts, as needed.

FP&A Analyst – Cash & Working Capital

Medical Director

• Leads the operational backbone of the US/CAN Medical Affairs.
• Ensures compliant, efficient, and high‑quality execution of medical strategies across the PDx portfolio.
• Manages a team and partners closely with Medical Affairs, Patient Safety, Regulatory, Quality, Compliance, Clinical Applications team and Commercial colleagues.
• Drives operational planning cycles including medical activity tracking, dashboards, KPIs, and compliance documentation.
• Translates scientific and medical priorities into executable operational processes, systems, and workflows.

Medical Director – Operations, Governance, Digital

Product Manager

• Define and execute a multi-year product strategy and roadmap for digital mammography solutions, including AI-enabled applications, workflow tools, and integrated platforms
• Own upstream product strategy, including roadmap prioritization, understanding customer pains/gains, product market fit, and business case development
• Act as the voice of the customer in product decisions
• Identify unmet clinical and operational needs across the breast care continuum (screening, diagnosis, reporting, follow-up), ensuring solutions reflect diverse patient populations and care settings
• Translate market insights, customer feedback, and clinical trends into differentiated and impactful product offerings
• Lead cross-functional teams (engineering, clinical, UX, regulatory, finance, and R&D) to develop scalable digital solutions
• Develop and present comprehensive business plans, including market sizing, financial modeling, and ROI justification for new product initiatives
• Define value propositions, pricing strategies, and support go-to-market activities in partnership with commercial teams
• Champion interoperability and ecosystem integration (PACS, RIS, EMRs, cloud platforms)
• Identify, evaluate, and support execution of strategic partnerships, alliances, and potential acquisitions
• Manage and navigate complex third-party relationships, including build vs. buy vs. partner decisions
• Collaborate with startups, academia, and technology partners to accelerate innovation
• Partner with global commercial and regional teams to drive adoption and revenue growth
• Build strong relationships with radiologists, breast imaging specialists, and healthcare leaders across diverse communities
• Engage in industry forums and thought leadership initiatives
• Partner with regulatory and quality teams to support product approvals and lifecycle management

Senior Product Manager – Women’s Health, Mammography, Digital Innovation

QA Engineer

• Support a program (plan, prepare and execute) of internal and external audits for QRA.
• Ensure all identified actions / observations are appropriate to remediate the deficiency and are completed in a timely manner and complete reviews to ensure effectivity.
• Work with the customer to undertake risk analysis of systems and processes, to propose process / functional audits.
• Support regulatory inspections and customer audits as a functional QA subject matter expert.
• Conduct trend analysis of audit and other quality related data, provide to internal / external stakeholders as agreed.
• Assure completion of vendor qualification and surveillance activities performed and documented as defined in global and functional procedures.
• Participates in the quality management system (QMS) improvements.
• Provide guidance and ensure that ‘CAPA’s are correctly set up to capture risk assessment, effective corrective and preventive actions and have the required evidence.
• Perform QA approvals of Quality Event records.
• Keep up to date with latest guidelines from MHRA, FDA, EMEA and other Regulatory bodies.
• Monitor legislation, implementing changes, and informing the company of any relevant changes.
• Provide Quality Assurance support, guidance, and management of Quality Issues, as assigned.

Global Quality Assurance Auditor, Pharmacovigilance

• Strategic financial partner for the STO AIML and DHS teams
• Full cost ownership for AIML and DHS accountabilities ( $110M annual spend)
• Responsible for accurate long-term plans, budgets, forecasts, and actuals
• Drive controllership throughout the operating team
• Provide financial analysis, insight, and expertise in support of business decisions
• Develop and manage Return on Investment & Intrinsic Cost Productivity processes

Senior Finance Manager – STO, DHS, AIML

• Perform timely and accurate preventative maintenance on medical equipment
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solution for the customer
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies and procedures to ensure regulatory and compliance requirements are met

Field Service Engineer

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system
• Troubleshoot and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Engage with team members to ensure appropriate solution for the customer
• Maintain relationships with customers and ensure timely communication and resolution
• Adhere to company policies, procedures and hospital protocols
• Partner with customers and/or sales team to recommend value-added services
• Utilize the GEHC escalation process as needed
• Be available after-hours and/or work a rotating on-call schedule, including weekends

• Customer-facing staff responsible for winning business
• Executes standard sales tasks and typically follows instructions and established work routines.
• May be responsible for targeted clients, stable regions, and/or small to medium sales territories.
• Sells to partners and distributors or sells through them. May include channel sales support and channel development responsibilities.
• Expands knowledge of assigned sales territory, product lines, markets, sales processes, or customer segments.
• Understands how their team’s work integrates with other teams and contributes to the broader area.
• Resolves issues encountered within established procedures using sound commercial knowledge and judgment.
• For customer-facing roles, builds strong customer relationships and acts as the interface between customers and GE HealthCare.

Cyber Client Service Technician

Cyber Client Service Technician

Field Engineer I – Telemetry, Patient Monitoring

Executive Program Manager

Product Sales Specialist

MR & Women's Health Finance Manager

Field Service Engineer I

FP&A Analyst – Cash & Working Capital

Medical Director – Operations, Governance, Digital

Senior Product Manager – Women’s Health, Mammography, Digital Innovation

Global Quality Assurance Auditor, Pharmacovigilance

Senior Finance Manager – STO, DHS, AIML

Field Service Engineer

Field Service Engineer I

Service Sales Specialist