Full-Stack Developer, Azure
Cyclotron, Inc.
AzureCloudSQL
Manager, Clinical Engineering
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $89,600 - $134,400 per year
Job Level
Mid-LevelSenior
About the role
- Provide key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract
- May perform some technical service work
- Use knowledge of customer contract to ensure obligations are met
- Prioritize service, assign personnel, and follow up on commitments
- Hire and develop talent for a clinical service team
- Share on-call or service call escalation
- Function as Site Leader and is responsible for customer relationship at assigned sites
- Ensure service quality via frequent customer contact and formal quality reviews
- Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports
- May track and analyze financial performance with MSD and/or ASL
- May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies
- Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction
- May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair
- Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements
- Effectively communicate and partner with teammates and colleagues
Requirements
- Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment
- A minimum of four years’ experience as a Biomedical Technician with two-years of progressive team leadership experience effectively supervising and coaching technical personnel
- Qualified experience in a customer service environment with resulting knowledge of customer account coordination
- Experience managing financial and administrative requirements of the position
- Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner
- Ability to analyze metrics and reports (SEDs)
- Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office)
- Willing to travel outside of the assigned region
- Must have and maintain a valid driver’s license
Benefits
- medical
- dental
- vision
- paid time off
- 401(k) plan with employee and company contribution opportunities
- life insurance
- disability insurance
- accident insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Biomedical Technicianmedical equipment servicingtechnical service workfinancial performance analysiscustomer account coordinationelectronic documentationequipment operation instructiondiagnosticsrepair
Soft skills
customer satisfactionteam leadershipcommunicationpresentationcoachingprioritizationrelationship managementproblem-solving
Certifications
Associate’s degreeBachelor’s degreeHigh School Diploma/GEDvalid driver’s license
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