GE HealthCare

Cyber Client Service Technician

GE HealthCare

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Tech Stack

Cyber Security

About the role

  • Acts as the primary GEHC Services face to the customer(s) served
  • Responsible for meeting the daily service repair needs of designated Imaging, LCS, and Biomed equipment
  • Drives customer satisfaction through Service Excellence
  • Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity
  • Works closely with multiple device manufacturers regarding cybersecurity issues
  • Works directly with customer IT and security personnel to implement site cyber security policies
  • Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls
  • Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists
  • Perform on-time and accurate device level security actions
  • Own customer clinical device security issues from dispatch or identification of issue to resolution
  • Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues
  • Focus on customer needs and satisfaction on device security issues
  • Maintain daily communications with customers without direction
  • Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation
  • Engage with other team members including Bio med engineers, Security Operations Center Agents and Remote Technical Engineers
  • Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security
  • Keep up to date on administrative responsibilities
  • Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues

Requirements

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment
  • Equivalent military education and 2+ years of experience servicing electrical equipment
  • High School Diploma/GED and 4+ years of experience servicing electrical equipment
  • Experience interfacing with both internal team members and external customers as part of a solution based service process
  • Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
  • Experience troubleshooting and responding to customer concerns
  • Experience with Web applications and technological programs (e.g., IPad, Iphone Microsoft Office Suite)
  • Capable of performing special physical requirements (e.g., able to lift, carry, push, pull up to 35 lbs unassisted; and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods of time; and reach at, above, below shoulder level; and flex/extend neck; and has good hand, finger dexterity and specific vision abilities including color, close vision, distance vision, peripheral vision, depth perception)
  • Must have and maintain a valid driver's license.
Benefits
  • Relocation Assistance Provided
  • Great work environment
  • Professional development opportunities
  • Competitive compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinginstallationmaintenanceservice repaircybersecuritydiagnosingrepairingelectromechanical equipmentelectronic equipmentbiomedical equipment
Soft Skills
customer satisfactioncommunication skillsproblem-solvingteam collaborationcustomer serviceinterpersonal skillsorganizational skillsleadershipadaptabilityattention to detail
Certifications
Associate's degreeBachelor's degreemilitary educationvalid driver's license