GE HealthCare

Client Service Technician I

GE HealthCare

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $65,840 - $98,760 per year

About the role

  • Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment.
  • Performs Preventative Maintenance and Field Modification Instruction in one or more modalities of equipment.
  • Works with experienced Field Service Engineers and Biomedical Technicians to learn troubleshooting, repair and equipment installation techniques.
  • Responsible for driving customer satisfaction through Service Excellence.
  • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
  • Maintain daily communications with customers as directed to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.
  • Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

Requirements

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.
  • Experience with Web applications as well as Microsoft suite of products.
  • Must comply with GEHC's standard background check, including a post-offer drug test.
  • During employment, must comply with all customer access policies, including proof of required immunizations and drug tests or background checks (including federal government background check if assigned to support a federal contract).
  • Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
  • Must maintain a valid Driver's License.
  • Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Benefits
  • medical
  • dental
  • vision
  • paid time off
  • 401(k) plan with employee and company contribution opportunities
  • life insurance
  • disability insurance
  • accident insurance
  • tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
biomedical equipment repairpreventative maintenancetroubleshootingequipment installationelectrical engineeringbiomedical engineeringmechanical engineeringservicing electrical equipmentservicing electronicsservicing IT equipment
Soft Skills
customer satisfactioncommunicationcustomer relationsservice excellenceteam collaborationproblem-solvingadaptabilityattention to detailtime managementinterpersonal skills