GE HealthCare

Field Service Engineer 2 – Imaging

GE HealthCare

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $74,160 - $111,240 per year

About the role

  • Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
  • Assist more experienced field engineers with equipment installation.
  • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
  • Effectively communicate and partner with teammates and colleagues.
  • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Serve as a member of the account community for key accounts.
  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

Requirements

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
  • Experience with Web applications as well as Microsoft suite of products.
  • Experience with one or more of the following modalities: MR/CT/PET/NucMed.
  • Legal authorization to work in the U.S. is required.
Benefits
  • medical
  • dental
  • vision
  • paid time off
  • 401(k) plan with employee and company contribution opportunities
  • life
  • disability
  • accident insurance
  • tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Preventative MaintenanceTroubleshootingService RepairElectronic Equipment ServicingWeb ApplicationsMRCTPETNucMedCustomer Service
Soft Skills
Effective CommunicationTeamworkCustomer SatisfactionRelationship BuildingSales EngagementProblem SolvingTime ManagementCollaborationCustomer Needs FocusValue-Added Service Recommendation
Certifications
Associate's DegreeBachelor's DegreeMilitary EducationGEHC Biomed/FE Services InternshipMilitary Externship