Program Manager
Turing
Program Manager – PC Lifecycle
GE HealthCare
full-time
Posted on:
Location: 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- PC Lifecycle Program Manager to establish and deliver a full PC refresh capability for GE HealthCare's global fleet (70,000+ PCs)
- Review the existing fleet for alignment to a 4-year refresh policy and develop an optimal approach
- Ensure company priorities, financial commitments, acquisitions/divestitures, and organizational objectives are incorporated into the refresh program
- Define and measure 'excellent' user experience for PC replacements and incorporate into a standard refresh model
- Capture requirements for ServiceNow enhancements, develop a roadmap, and manage delivery
- Manage refresh costs and support delivery within budget
- Optimize inventory levels in global stock rooms and adjust refresh throughput based on stock
- Develop metrics to report successful outcomes, timing, remaining pipeline, and spend
- Ensure PC catalog meets user preferences, standardization, and cost objectives
- Manage targeted communication campaigns to engage users in refresh groups
- Globally homogenize refresh operations and consider Dell Lifecycle Hub for 93% of the fleet
Requirements
- Bachelors degree in a related field with 6 years of experience OR HS diploma with 10 years of relevant experience OR Masters with 4 years and Associates with 8 years experience.
- Strong knowledge of ITIL processes
- Experience working in an operational environment
- Familiarity with versatile implementation options
- Demonstrates knowledge on technical topics, such as caching, APIs, data transfer, scalability, and security
- Expected behaviors: act with humility and build trust; lead with transparency; deliver with focus; drive ownership; unyielding integrity
