GE HealthCare

Program Manager – PC Lifecycle

GE HealthCare

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • PC Lifecycle Program Manager to establish and deliver a full PC refresh capability for GE HealthCare's global fleet (70,000+ PCs)
  • Review the existing fleet for alignment to a 4-year refresh policy and develop an optimal approach
  • Ensure company priorities, financial commitments, acquisitions/divestitures, and organizational objectives are incorporated into the refresh program
  • Define and measure 'excellent' user experience for PC replacements and incorporate into a standard refresh model
  • Capture requirements for ServiceNow enhancements, develop a roadmap, and manage delivery
  • Manage refresh costs and support delivery within budget
  • Optimize inventory levels in global stock rooms and adjust refresh throughput based on stock
  • Develop metrics to report successful outcomes, timing, remaining pipeline, and spend
  • Ensure PC catalog meets user preferences, standardization, and cost objectives
  • Manage targeted communication campaigns to engage users in refresh groups
  • Globally homogenize refresh operations and consider Dell Lifecycle Hub for 93% of the fleet

Requirements

  • Bachelors degree in a related field with 6 years of experience OR HS diploma with 10 years of relevant experience OR Masters with 4 years and Associates with 8 years experience.
  • Strong knowledge of ITIL processes
  • Experience working in an operational environment
  • Familiarity with versatile implementation options
  • Demonstrates knowledge on technical topics, such as caching, APIs, data transfer, scalability, and security
  • Expected behaviors: act with humility and build trust; lead with transparency; deliver with focus; drive ownership; unyielding integrity