Field Engineer
Carestream
Ray
Field Service Engineer 2
GE HealthCare
full-time
Posted on:
Location Type: Hybrid
Location: Daytona Beach • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
- Perform troubleshooting, service repairs and installations of moderate complexity
- Lead communications with customers and serve as escalation point for customer related concerns, including installations
- Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure appropriate solution for the customer
- Leads installations, validations, maintenance, and service repair needs on designated equipment.
- Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
- Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
- Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
Requirements
- Associate degree in related field or equivalent military education and a minimum 3 years of experience servicing electronic and/or medical device equipment; OR high school diploma/GED and a minimum 4 years of experience servicing electronic and/or medical device equipment
- Technical capabilities including troubleshooting, repair and installation
- Must have and maintain a valid Driver’s License
- Ability to read blueprints and electrical diagrams
- Ability to be available after hours and/or work a rotating on-call schedule including weekends
- Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S. is required.
Benefits
- Competitive compensation
- Professional development opportunities
- Flexible work arrangements
- Career opportunities in a supportive culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
preventative maintenancetroubleshootingservice repairsinstallationsreading blueprintsreading electrical diagrams
Soft skills
customer communicationproblem resolutioncustomer satisfactiontime managementteam collaboration
Certifications
valid Driver’s License
