Field Service Engineer, 2nd Shift
Intuitive
Field Service Engineer 2
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Kentucky, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $72,000 - $108,000 per year
Job Level
Mid-LevelSenior
About the role
- Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system
- Perform troubleshooting, service repairs and installations of moderate complexity
- Lead communications with customers and serve as escalation point for customer related concerns
- Own customer issues from dispatch or identification of issue to resolution
- Proactively engage with other team members to ensure appropriate solution for the customer
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
- Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met
Requirements
- Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
- high school diploma/GED and 6 years of relevant experience
- Technical capabilities in (MR, CT, XR, U/S) including troubleshooting, repair and installation
- Must have and maintain a valid Driver’s License
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S. is required.
Benefits
- medical, dental, vision
- paid time off
- a 401(k) plan with employee and company contribution opportunities
- life, disability, and accident insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
preventative maintenancetroubleshootingservice repairsinstallationstechnical capabilitiesMRCTXRU/Selectronic equipment servicing
Soft skills
communicationcustomer serviceproblem-solvingteam collaborationrelationship managementcustomer satisfactionescalation managementtimely follow-upproactive engagementadherence to policies
Certifications
Associate degreevalid Driver’s License
