GE Appliances, Recreational Living

Bilingual Spanish Inbound Customer Service Agent

GE Appliances, Recreational Living

full-time

Posted on:

Location Type: Remote

Location: Kentucky • Mississippi • United States

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Salary

💰 $18 per hour

About the role

  • Resolve escalated customer service issues (in English and Spanish)
  • Create an outstanding quality service experience for the GE Appliance consumer
  • Advocate with multiple internal departments on customers' behalf for reasonable and satisfactory resolutions
  • Take ownership in resolving escalated customer concerns
  • Follow up with customers using phone, email, or text
  • Find creative solutions in the best interest of the customers and GE Appliances when negotiating and implementing concessions
  • Interact and coordinate with necessary stakeholders to resolve consumer issues
  • Complete consumer reviews for satisfaction before case closure
  • Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

Requirements

  • Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form
  • High School Diploma or GED
  • Minimum of 1-year Call-Center experience
  • Minimum of 2-years Escalated Customer Service experience
  • Excellent written & verbal skills
  • Moderate to advanced computer skills; navigating multiple online applications
  • Exceptional organizational skills; ability to effectively multi-task
  • Ability to handle high-volume calls while simultaneously handling multiple online applications
  • Previous experience working from home (preferred)
Benefits
  • Paid on-the-job training and mentoring
  • Work-from-home opportunities (equipment provided)
  • No weekend shifts
  • Paid time off
  • Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
  • 401(k) program with a company match
  • Short-term and long-term disability
  • Life insurance
  • Appliance discount program
  • Tuition reimbursement
  • Gym membership reimbursement
  • Career growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Call-Center experienceEscalated Customer Service experienceModerate to advanced computer skillsMulti-tasking
Soft Skills
Effective communicationOrganizational skillsProblem-solvingCustomer advocacyCreativity
Certifications
High School DiplomaGED