GDT - General Datatech

Engineer

• Provides basic technical support in a professional manner
• Resolves customer issues and closes tickets efficiently
• Ensures that the customer relationship is managed through proactive customer communications
• Achieving certain prescribed, measurable performance goals on a daily basis

MS Engineer

• The Level 2 Engineer provides intermediate technical support in a professional manner.
• Responsible for provisioning, deployment, and ongoing operations and maintenance of all managed network services.
• Work the networking ticket queue and directly support customer escalations.
• Provide client consultation: perform analyses of customer security needs and recommend, design, and implement secure server and network environments.
• Provide technology support: install, maintain, upgrade, and troubleshoot servers, networks, firewalls, VPNs, and other security products.

MS Engineer

Senior MS Engineer