GDT - General Datatech

Sales Operations Manager

• The Sales Operations Manager is a key contributor to critical sales operations functions including bookings budget planning, sales compensation, Salesforce CRM oversight, sales forecasting, sales administrator enablement, sales performance management, and sales analytics in support of GDT’s growth strategy
• This role requires advanced customer service and analytical skills, attention to detail, and the ability to partner with cross-functional teams and leadership to drive process efficiencies and maturation
• Oversee Salesforce CRM processes, usage, and governance for Sales Operations, partnering with Information Technology, Sales, and other departments as needed to support system requirements
• Partner with the Sales Administrator (S3) team to coordinate enablement and process / systems improvement opportunities within a cross functional team
• Utilize strong analytical skills to participate in sales and GAAP forecasting, sales performance management process, Tuesday sales meeting cadence, quarterly business review preparation, and board meeting preparation as needed
• Create ad-hoc analyses and reports as needed in support of the sales organization

Customer Support

• GDT Sales Support Specialist works closely with Account Executives to build and maintain a successful and continued relationship with GDT’s client base with the goal of increasing client satisfaction and contributing to the growth of the business.
• In this role, you will provide the essential day-to-day facilitation of post sales activities.
• Key Responsibilities: Building quote configurations in the Cisco Configuration Tool and preparing the POs in SAP; Communicating with partners, vendors, and suppliers to confirm pricing and availability of product.
• Coordinating with GDT’s logistics and purchasing teams to provide tracking information to the customer and implementation teams.
• Assist with RFQ entry and RFP documentation.
• Create and submit expense reports, return material processing and tracking, aging and commission reports.
• Return material processing and tracking.