IT Support

• Manage a portfolio of customer accounts, focusing on timely collections and delinquency reduction (DSO)
• Conduct collection calls and written correspondence in a goal-oriented, high-volume environment
• Provide responsive customer service related to billing inquiries, short payments, disputes, and account discrepancies
• Monitor and maintain assigned accounts, including adjustments, reconciliations, and small balance write-offs
• Partner closely with Sales and, when needed, senior leadership to accelerate the resolution of past-due accounts
• Maintain accurate and up-to-date account postings for checks, ACH, wire, and credit card payments
• Research and resolve unapplied cash and payment discrepancies
• Process debit and credit memos as needed to ensure accurate account balances
• Retrieve and process mail from the company PO Box and complete manual bank deposits as required
• Manually process credit card payments through third-party systems when necessary
• Manage customer billing and payment activity within customer portals
• Document account activity clearly and consistently to support internal reporting and collaboration

Accounts Receivable & Credit Specialist

Marketing

• Own marketing execution for the assigned business divisions, translating high-level objectives into actionable plans and programs
• Serve as the primary marketing point of contact, partnering closely with sales and internal stakeholders
• Manage priorities, timelines, and deliverables to ensure consistent progress against business goals
• Lead execution of marketing programs that comply with Canadian regulations, including CASL and other applicable requirements
• Adapt messaging, campaigns, and content to reflect regional, regulatory, and market differences between the U.S. and Canada
• Act as an internal subject-matter resource on Canadian marketing best practices and compliance considerations
• Plan, manage, and execute integrated marketing campaigns across digital, email, content, events, and paid channels
• Own day-to-day go-to-market execution, including campaign planning, asset development, launch coordination, and post-launch optimization
• Coordinate cross-functional inputs and external partners to deliver campaigns on time and on brand
• Manage development and localization of marketing assets, including one-pagers, case studies, presentations, email campaigns, landing pages, and web copy
• Partner with sales to ensure enablement materials effectively support the sales process
• Maintain consistency in messaging and positioning while tailoring content to specific markets and regions
• Own performance tracking and reporting for assigned campaigns and programs
• Analyze results and apply insights to improve campaign effectiveness and efficiency
• Maintain organized documentation of campaigns, assets, and performance metrics

GCG

Accounts Receivable & Credit Specialist

Senior Marketing Specialist – GCG Custom Engineered Solutions