Outside Sales

• Develop and execute account growth plans for assigned customers and prospects
• Use the company’s sales process to expand existing business and acquire new accounts
• Identify customer needs and develop solutions to address business challenges
• Prepare and present proposals, pricing, and quotations to customers
• Communicate customer, competitor, and market insights to business leadership
• Lead technical discussions on product specifications and tailored solutions
• Present tailored solutions and proposals based on unique customer needs
• Work closely with our sourcing and operations teams to deliver solutions aligned with customer and business objectives
• Engage with key strategic vendor partners to support growth within the marine and commercial ship-building verticals
• Relay customer, market, and competitive intelligence to internal stakeholders for strategic planning
• Maintain an active and accurate pipeline using Salesforce CRM
• Provide regular account updates and territory reports to sales leadership
• Represent GCG at trade shows, industry events, and client site visits
• Foster trusted partnerships by acting as a technical advisor and solution provider
• Maintain high responsiveness and customer service standards throughout the sales cycle

Marine Outside Sales Account Manager – Connectivity & Power Solutions

Customer Support

• Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns
• Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution
• Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays
• Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information
• Follow up on quotes and open opportunities to address outstanding questions and support conversion
• Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams
• Set up new customer accounts in internal systems to support efficient quoting and order processing
• Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues
• Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed
• Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

Customer Service Specialist

Manager

• Lead the development and optimization of online customer journeys designed to improve conversion rates, online revenue, and RFQ/lead generation
• Manage the online product catalog including assortment strategy, taxonomy, product attributes, imagery, descriptions, and merchandising structure
• Develop and execute pricing, promotional, cross-sell, and upsell strategies that support customer engagement and revenue growth
• Optimize onsite search functionality, site navigation, checkout flows, and post-purchase communications to improve the customer experience
• Partner with Marketing, eCommerce, Web Operations, and external development partners to implement enhancements across digital properties
• Support roadmap planning and prioritization for improvements related to the online conversion funnel and digital customer experience
• Analyze website performance, customer behavior, and merchandising effectiveness to drive data-informed decisions
• Coordinate implementation of user experience improvements and digital merchandising initiatives with internal and external teams
• Maintain a strong understanding of digital merchandising trends, UX best practices, and eCommerce technologies
• Identify opportunities to improve workflows, processes, and customer interactions across digital channels
• Perform other duties as assigned

Marine Outside Sales Account Manager – Connectivity & Power Solutions

Customer Service Specialist

Digital Merchandising Manager – GCG Connectivity, Power Solutions