Product Manager

• Lead the full product development lifecycle, from opportunity identification and feasibility analysis through design, testing, commercialization, launch, and continuous improvement.
• Identify new wire and cable product opportunities based on customer needs, market demand, competitive conditions, technical feasibility, and company strategy.
• Develop product concepts, business cases, technical requirements, product roadmaps, and execution plans for new products and enhancements.
• Evaluate product-market fit, development costs, pricing considerations, margin potential, manufacturability, scalability, and commercialization risk.
• Gather feedback from customers, distributors, sales teams, suppliers, and other stakeholders to guide product direction and portfolio priorities.
• Perform or oversee electrical design, wire and cable selection, component sizing, system architecture, and technical integration.
• Develop and review product drawings, schematics, technical specifications, bills of material, design calculations, and testing requirements.
• Ensure products meet applicable electrical codes, safety requirements, customer specifications, and industry standards.
• Lead investigations into product quality, reliability, and performance concerns, including root-cause analysis and corrective actions.
• Drive design and process improvements that enhance reliability, manufacturability, safety, performance, and cost effectiveness.
• Partner with engineering, operations, manufacturing, quality, supply chain, sales, marketing, and finance to keep product initiatives aligned and moving forward.
• Support product positioning, value propositions, launch plans, technical messaging, and other go-to-market activities.
• Provide product and technical expertise to customers, distributors, channel partners, sales teams, and internal stakeholders.
• Monitor product performance and recommend whether products should be expanded, modified, repositioned, standardized, or discontinued.
• Perform other duties as assigned.

Product Management Director

Data Specialist

• Lead the data center vertical market plan for AFS, including target account mapping, market strategy, specification positioning, pipeline development, and revenue growth initiatives.
• Identify and prioritize new business opportunities across the data center project lifecycle, from early planning and design through construction, commissioning, and ongoing facility support.
• Develop and maintain relationships with general contractors, engineering, procurement, and construction firms, contractors, engineering firms, system integrators, consultants, and other key stakeholders in the data center ecosystem.
• Engage engineering firms, EPCs, consultants, contractors, and other project influencers during early planning and design stages to support specification influence and position AFS solutions for consideration.
• Build stakeholder maps for priority accounts and active projects, identifying decision-makers, influencers, contractors, technical contributors, and commercial contacts involved in each opportunity.
• Drive pipeline creation and opportunity development in partnership with AFS sellers, branch teams, supplier partners, and business leadership.
• Support direct sales results by helping local sellers and branch teams pursue, develop, and advance strategic data center opportunities.
• Maintain disciplined pipeline tracking, project lifecycle visibility, action registers, opportunity updates, next steps, and follow-up cadence across active pursuits.
• Coordinate clear opportunity handoffs between strategic business development, local sales teams, branch teams, product teams, and other internal stakeholders.
• Build bundled solution strategies that combine AFS automation, electrical infrastructure, and wire and cable capabilities to help differentiate AFS in the market.
• Provide market intelligence, customer insight, competitive feedback, and project-specific guidance to support commercial strategy, while partnering with sales and business leadership on pricing and related decisions.
• Work across AFS’s distributed sales network to enable and support local sellers by sharing market intelligence, specification strategies, account insights, and project-specific recommendations.
• Partner with product, marketing, operations, and sales leadership to ensure AFS is positioned effectively in the data center market and can execute on commitments made to customers and partners.
• Represent AFS at industry events, associations, and forums to build brand presence, deepen market relationships, and identify new growth opportunities.
• Stay current on data center construction trends, emerging technologies, competitive activity, specification practices, and market dynamics, and bring those insights back into the business.
• Perform other duties as assigned.

Data Centers Vertical Market Specialist – GCG Automation, Factory Solutions

Solutions Engineer

• Own and manage the product roadmap for engineered power feeder solutions, including the Maxiamp Cable Bus System and similar power distribution products.
• Lead product lifecycle activities from concept through commercialization, supporting successful and on-time launches.
• Conduct structured product audits across applicable product lines, including documentation, specifications, certifications, and sales tools.
• Identify gaps between current product materials and market expectations, then partner with internal teams to address them.
• Develop and maintain accurate, professional product documentation such as datasheets, application guides, installation instructions, and submittal templates.
• Work with engineering, operations, and other internal partners to close product, documentation, technical, or compliance gaps.
• Develop and execute a product roadmap aligned with company goals, market demand, sales growth, and customer satisfaction.
• Conduct market research and competitor analysis to identify opportunities for product improvement, innovation, and growth.
• Prioritize product features, enhancements, and new developments based on customer value, revenue potential, and strategic fit.
• Maintain a strong understanding of relevant industry standards, technologies, customer requirements, and product applications.
• Engage with key customers, distributors, and industry partners to gather insights and strengthen relationships.
• Partner with sales teams to develop compelling value propositions and support major customer opportunities.
• Monitor product performance metrics, including market share, profitability, and customer satisfaction, and adjust product strategies as needed.
• Translate complex technical product information into clear messaging for sales teams, customers, and non-technical audiences.
• Perform other duties as assigned.

Senior Product Manager – Engineered Power Solutions

• Own and manage the product roadmap for engineered power feeder solutions, including the Maxiamp Cable Bus System and similar power distribution products.
• Lead product lifecycle activities from concept through commercialization, supporting successful and on-time launches.
• Conduct structured product audits across applicable product lines, including documentation, specifications, certifications, and sales tools.
• Identify gaps between current product materials and market expectations, then partner with internal teams to address them.
• Develop and maintain accurate, professional product documentation such as datasheets, application guides, installation instructions, and submittal templates.
• Work with engineering, operations, and other internal partners to close product, documentation, technical, or compliance gaps.
• Develop and execute a product roadmap aligned with company goals, market demand, sales growth, and customer satisfaction.
• Conduct market research and competitor analysis to identify opportunities for product improvement, innovation, and growth.
• Prioritize product features, enhancements, and new developments based on customer value, revenue potential, and strategic fit.
• Maintain a strong understanding of relevant industry standards, technologies, customer requirements, and product applications.
• Engage with key customers, distributors, and industry partners to gather insights and strengthen relationships.
• Partner with sales teams to develop compelling value propositions and support major customer opportunities.
• Monitor product performance metrics, including market share, profitability, and customer satisfaction, and adjust product strategies as needed.
• Translate complex technical product information into clear messaging for sales teams, customers, and non-technical audiences.

Product Manager – Engineered Power Feeders

Inside Sales

• Serve as primary contact for all customer communications
• Process RFQ’s, follow to completion
• Support new product launch, coordination and management
• Communicate order status to customers in a timely manner
• Follow the RMA process
• Update customer communication log as needed
• Run reports on delivery performance, open orders, and other data as required
• Build and maintain customer relationships to increase sales
• Identify customer and market trends
• Assist other departments as needed, interacting heavily with the Customer Service team
• Complete all corporate training requirements
• Comply with ISO-9001 quality standards
• Set and track personal & business goals

Inside Sales Account Manager – Cable Assembly

• Manage assigned channel and distributor accounts, serving as a responsive and reliable point of contact for daily account needs
• Support customer and partner requests, including quotes, inquiries, expedite requests, order entry, and order lifecycle follow-up
• Coordinate project registrations and quote extensions with distributor partners, Regional Sales Directors, and internal teams
• Provide proactive communication during time-sensitive, high-priority, or customer-impacting situations
• Deliver seamless support to Regional Sales Directors by helping manage account activity, opportunity follow-up, quote positioning, and closing support
• Build and strengthen relationships with key decision makers at distributor branches and partner organizations
• Drive local-level engagement with distributor partners to support growth within assigned territories
• Maintain visibility into pipeline activity and help advance opportunities through the sales funnel
• Communicate customer activity, opportunity status, account progress, and partner needs to management and field sales teams
• Engage internal stakeholders to develop and deliver effective customer solutions aligned with channel strategy
• Support a consistent, accurate, and responsive sales process that reinforces strong customer and partner relationships
• Perform other duties as assigned

Inside Sales, Channel Account Manager – Low Voltage Wire & Cable

Customer Support

• Lead, coach, and support a team of approximately five Customer Service / Support Representatives, ensuring the team delivers timely, accurate, and professional service in a fast-paced distribution environment
• Serve as the primary escalation point for complex or urgent customer issues, including product shortages, shipping delays, inventory discrepancies, delivery concerns, and order fulfillment challenges.
• Ensure customer inquiries related to order status, product availability, delivery tracking, returns, exchanges, and shipment updates are handled with urgency, accuracy, and professionalism
• Oversee and support the management of pricing files for major customers, helping ensure accuracy and responsiveness for key accounts and commercial partners
• Partner closely with Account Managers and commercial team members to support customer needs, communicate order or inventory issues, and provide information needed for major RFPs, customer requests, and account support
• Collaborate with functional teams including warehouse, logistics, supply chain, inventory management, finance, and sales to resolve service issues and improve the overall customer experience
• Monitor customer orders proactively to identify potential fulfillment concerns, escalate risks appropriately, and help prevent customer-impacting delays
• Track customer service KPIs such as response time, order accuracy, issue resolution time, and customer satisfaction to identify trends, performance gaps, and opportunities for improvement.
• Recommend and implement process improvements that support order accuracy, delivery speed, inventory visibility, and overall customer service efficiency
• Oversee onboarding and ongoing training for Customer Service Representatives, ensuring the team has strong product knowledge, systems proficiency, and an understanding of distribution, logistics, and customer support best practices
• Foster a positive, collaborative, and accountable team environment that supports communication, problem-solving, professional growth, and high-quality customer service
• Support organizational change initiatives and communicate updates clearly to the team
• Perform other duties as assigned

Technical Customer Service Manager – Low Voltage Wire & Cable

Outside Sales

• Develop and execute account growth plans for assigned customers and prospects
• Use the company’s sales process to expand existing business and acquire new accounts
• Identify customer needs and develop solutions to address business challenges
• Prepare and present proposals, pricing, and quotations to customers
• Communicate customer, competitor, and market insights to business leadership
• Lead technical discussions on product specifications and tailored solutions
• Present tailored solutions and proposals based on unique customer needs
• Work closely with our sourcing and operations teams to deliver solutions aligned with customer and business objectives
• Engage with key strategic vendor partners to support growth within the marine and commercial ship-building verticals
• Relay customer, market, and competitive intelligence to internal stakeholders for strategic planning
• Maintain an active and accurate pipeline using Salesforce CRM
• Provide regular account updates and territory reports to sales leadership
• Represent GCG at trade shows, industry events, and client site visits
• Foster trusted partnerships by acting as a technical advisor and solution provider
• Maintain high responsiveness and customer service standards throughout the sales cycle

Marine Outside Sales Account Manager – Connectivity & Power Solutions

• Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns
• Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution
• Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays
• Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information
• Follow up on quotes and open opportunities to address outstanding questions and support conversion
• Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams
• Set up new customer accounts in internal systems to support efficient quoting and order processing
• Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues
• Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed
• Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships