GBTA | Global Business Travel Association

IT Support

• Maintain smooth operation of multi-user computer systems and provide technical and end-user support
• Assist with research, analysis, troubleshooting, and resolution of software, hardware, networks, operating systems issues
• Set up administrator and service accounts, maintain system documentation, install system software
• Respond to requests (e-mail, phone), gather information from users to diagnose and prioritize problems
• Support use and adoption of AI-enabled tools and basic automation by assisting with data collection and user support
• Collaborate cross-functionally to build efficient technical solutions and develop training materials for new systems and workflows
• Troubleshoot issues across Exchange, SharePoint, and Teams environments

Help Desk Specialist