GBG Plc

Manager

• Reporting to the Director of Technical Support (Americas) Manager of Service Management and working with Senior Service Managers
• Deliver Service Management across supported products including Incident, Change, Problem, Event management
• Work closely with wider Technology and Operations to support Product roadmap delivery and operations from a Service perspective
• Support delivery of wider Global Service and Operations roadmap items and team improvement plans
• Build strong working relationships with internal and external stakeholders including the Customer
• Manage suppliers effectively on all Service Management aspects to ensure excellent customer service
• Maintain metrics and insights to track performance, analyse trends, recurring issues and SLA achievement and uptime data
• Support the transition of products in and out of service
• Track and respond to trends or changes in SLAs, Changes, Incidents, and service to customers or from suppliers
• Communicate effectively to customers and internal stakeholders on service related matters (changes, maintenance, new features, incidents)
• Provide 24 x7 support rota for major or high priority incident management
• Perform daily maintenance activities supporting Service Management practices

Service Manager

Data Scientist

• Lead transformation of manual customer evaluation processes into automated, data-driven insights to accelerate deal velocity and enhance product intelligence.
• Own and optimize manual analysis processes currently managed by Sales Engineering.
• Translate customer evaluation data into compelling insights and ROI narratives.
• Develop standardized frameworks to quantify business impact across industries.
• Create automated reporting for prospect presentations and internal visibility.
• Build scalable analytical workflows to replace time-intensive manual tasks.
• Design templated frameworks adaptable to various customer profiles.
• Implement quality assurance mechanisms to ensure accuracy and consistency.
• Create processes that scale with organizational growth and complexity.
• Aggregate insights across evaluations to identify market trends and opportunities.
• Build feedback mechanisms to inform Product roadmap and enhancements.
• Develop benchmarking capabilities to contextualize customer performance.
• Present data-driven recommendations for product improvement.
• Collaborate cross-functionally with Sales Engineering, Product, and Customer teams.
• Contribute to Presales and Professional Services efforts delivering implementation, configuration, and optimization of identity verification and fraud prevention solutions.
• Travel for team collaboration, process workshops, and stakeholder meetings (estimated 20-25%).

Project Manager

• Enabling safe and rewarding digital lives for genuine people by providing identity and address verification technology
• Presales and Professional Services team delivers tailored identity verification and fraud prevention solutions to enterprise clients
• Project Manager focused on optimizing and standardizing delivery processes across the Americas, coordinating internal teams from engagement to adoption
• Remote role with strong preference for candidates in the Atlanta metropolitan area; travel for collaboration and workshops (~20-25%)
• Manage and optimize core processes: product gap tracking, opportunity risk assessment, implementation risk monitoring, onboarding, and post-launch value realization
• Develop and maintain documentation, workflows, and accountability frameworks for cross-functional execution
• Oversee risk tracking systems and establish protocols to identify and escalate issues early
• Ensure seamless handoffs between Sales, Implementation, and Customer Success and track progress toward client outcomes
• Drive continuous improvement through analysis, automation opportunities, playbooks, governance structures
• Lead capacity planning and resource coordination
• Facilitate cross-functional meetings, present insights to leadership, and promote alignment across departments

Consultant

• Enabling safe and rewarding digital lives for genuine people, everywhere; creating a single point of truth for identity and address verification.
• GBG has over 30 years of experience focused on enabling safe digital identities for everyone.
• Professional Services Team, GBG Americas: client-focused experts delivering tailored identity and fraud solutions and ensuring successful implementation and long-term value.
• Role: Senior Professional Services Consultant acting as technical liaison between GBG's identity verification platform and enterprise clients, leading deployments and advising customers.
• Lead technical implementations from kick-off to go-live, designing custom API/SDK integrations that fit each customer's unique architecture.
• Build lasting customer relationships by staying engaged post-implementation, monitoring success, and helping customers get the most value from the platform.
• Create customer-specific documentation and run training sessions to ensure development teams can maintain integrations.
• Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges.
• Be the voice of the customer internally, working with product teams to address gaps and influence the roadmap.
• Troubleshoot complex technical issues across web services, mobile apps, and enterprise systems.