Payroll Implementation Manager
Deel
CloudGoPMP
Job Level
Mid-LevelSenior
Tech Stack
GoPMP
About the role
- Enabling safe and rewarding digital lives for genuine people by providing identity and address verification technology
- Presales and Professional Services team delivers tailored identity verification and fraud prevention solutions to enterprise clients
- Project Manager focused on optimizing and standardizing delivery processes across the Americas, coordinating internal teams from engagement to adoption
- Remote role with strong preference for candidates in the Atlanta metropolitan area; travel for collaboration and workshops (~20-25%)
- Manage and optimize core processes: product gap tracking, opportunity risk assessment, implementation risk monitoring, onboarding, and post-launch value realization
- Develop and maintain documentation, workflows, and accountability frameworks for cross-functional execution
- Oversee risk tracking systems and establish protocols to identify and escalate issues early
- Ensure seamless handoffs between Sales, Implementation, and Customer Success and track progress toward client outcomes
- Drive continuous improvement through analysis, automation opportunities, playbooks, governance structures
- Lead capacity planning and resource coordination
- Facilitate cross-functional meetings, present insights to leadership, and promote alignment across departments
Requirements
- 5+ years of project management experience, preferably in SaaS or technology environments
- Proven ability to manage complex, multi-stakeholder projects with competing priorities
- Strong analytical and process improvement skills with a continuous improvement mindset
- Excellent communication and presentation skills, comfortable engaging with technical and executive audiences
- Proficiency in project management methodologies and tools (e.g., Agile, Scrum, Jira, Asana)
- PMP, Scrum Master, or equivalent certification preferred
- Experience in identity verification, KYC/KYB, document verification, or fraud prevention
- Background in software development or technical implementation
- Prior work in professional services or customer success organizations
- Familiarity with APIs, integration processes, and solution architecture
- Working knowledge of Salesforce or similar CRM platforms
- Understanding of regulatory requirements in financial services or identity verification
