GBG Plc

Senior Implementation Consultant – Professional Services

GBG Plc

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Ensure technical implementation projects for our GBGs Identity products are delivered on time and within budget, to defined time and quality SLAs and client expectations
  • Working with new and existing customers in collaboration with sales team, develop and deliver technical implementation solutions that optimise the customer journey, driven by SDKs and API intergrations
  • Co-ordinate the implementation of identity solutions to our customers taking operational ownership for delivery
  • Become a technical expert in GBGs solutions and develop a good understanding of the market drivers for GBGs solutions – have the commercial ability to identify opportunity and introduce/position GBG products into customer lifecycles
  • Create and develop comprehensive documentation; project plans encompassing resource assignment, technical implementation guidance (APIs/SDKs, sample code etc), testing and training plans
  • Ensure successful transition to support teams post implementation
  • Optimise existing project documentation and work with wider implementation team and management to enhance/improve implementation
  • Assist Senior Solutions Consultants on large complex implementations and large internal projects as required.
  • Continually analyse and assess client needs and make the necessary follow ups to ensure client satisfaction
  • Deliver complex and advanced training and workshops to our customers
  • Deliver ongoing enhanced monthly support for specific customers as needed
  • Provide training and support to junior consultants and other PS team members

Requirements

  • Experience in professional services and implementation of SaaS solutions
  • Worked with SDKs & APIs to integrate SaaS services
  • Have created technical implementation documentation
  • Strong commercial and client facing skills – an ability to present complex Information to wide variety of audiences
  • Proactive approach to customer management – able to anticipate actions needed to drive outstanding customer journeys
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationSDK integrationAPI integrationtechnical documentationproject managementcustomer journey optimizationtraining deliverytesting plansresource assignment
Soft Skills
client facing skillscommercial acumenproactive customer managementpresentation skillsanalytical skillscommunication skillsteam collaborationproblem-solvingleadership