GBG Plc

Customer Operations Executive

GBG Plc

full-time

Posted on:

Location Type: Hybrid

Location: Chester • United Kingdom

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About the role

  • Ensure work is organised, accurate, with attention to detail during order processing, platform setup & billing functions supported.
  • Coordinate with team members to provide best practice outcomes and maximise performance metrics
  • Track and manage order progression from initial request through to provisioned access for the customer, adapting as required to best support a successfully completed order.
  • Ensure Opportunities submitted via CRM systems are processed within established deadlines and targets.
  • Manage relationships with internal customers and key stakeholders, and facilitate communication across teams
  • Ensure enquiries from GBG teams are responded to within established guidelines.
  • Monitor internal systems, mailbox’s, teams’ channels & respond in a timely professional manner
  • Provide support during financial audits for billing or contractual requests.
  • Ensure Month End is closed with no outstanding orders so maximized revenue can be achieved.
  • Monitor internal systems, mailbox’s, teams’ channels & respond in a timely professional manner

Requirements

  • Systematic and process orientated with a proven track record of managing sales orders through to completion.
  • Proven experience of working within a team with the ability to adapt and support others.
  • Proven experience in delivery of timely and accurate services to customers.
  • Strong communication, influencing skills, organisation and time management skills
  • Strong customer service or sales support background ideally within a technical product/services environment.
  • Understanding of CRM systems (Microsoft or Salesforce)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingplatform setupbilling functionssales order managementfinancial auditsrevenue maximization
Soft Skills
attention to detailteam collaborationadaptabilitycommunication skillsinfluencing skillsorganization skillstime managementcustomer service