Gator Bio

Field Engineer

• Manage, perform, and document all on-site installation, repair, calibration, preventative maintenance, inspection, and test tasks in a timely and detailed manner for BLI instrumentation
• Ability to adjust coordinates, adjust spectrometer parameters, replace parts etc.
• Diagnose alarms, errors or technical/mechanical problems and implement proper solutions
• Perform and document system validation (IQ/OQ/PQ)
• Triage, schedule, and provide customer support by telephone, email, or customer visits
• Cooperate and communicate effectively with customers, project teams, engineering team, sales and others
• Prioritized and plan work activities to make the most efficient use of allotted time
• Report and contribute recommendations for products in development
• Document tasks performed at customer sites with Gator’s CRM
• Log all customer visits and generate new service-related documents
• Report quality issues to Gator’s QMS and accomplish tasks in a timely manner
• Represent Gator Bio in a constructive way to continue or help build positive customer relationships
• Produce timely and accurate expense reports
• All job duties as assigned.

Field Service Engineer