Customer Success Manager

• Build, develop and manage relationships with clients ranging from senior C-levels to more junior professionals
• Ensure successful utilization of Gartner subscription to drive customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls, understand client priorities, and recommend a program of action
• Collaborate with internal Gartner partners to overcome obstacles and maximize value
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

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