Gartner

Director, Service Enablement

Gartner

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $116,000 - $164,000 per year

Job Level

Lead

About the role

  • Lead & own day to day GS&D enablement of key priorities for Gartner, in partnership across Team NCVI
  • Scope, define, and implement strategic and operational initiatives within GS&O, GS&D, and overall Team NCVI
  • Develop and deliver enablement content across a wide variety of forums and audiences, in partnership with L&D
  • Facilitate communications, encourage collaboration, and connect the dots for other GS&D programs and initiatives
  • Independently scope, lead & own workstreams within a larger initiative and/or support the completion of specific projects within larger more complex workstreams
  • Develop key elements of Service enablement while partnering across Sales/Service/Research, including process improvement, voice of the client or internal stakeholder impact analysis, development and rollout of better tools
  • Create, compile, and analyze ideas for service improvement and conduct pilots to ascertain best practices
  • Leverage strong interview skills to gain client and service delivery insights/feedback to improve capabilities and test new concepts
  • Develop plan to roll out programs including partnering with Communications and acting as the SME to develop L&D requirements
  • Design & continuously refine processes, roles, tools & metrics
  • Cultivate strong relationships across the organization and partner with BU as well as Strategy & Operations leadership

Requirements

  • Undergraduate degree required
  • 5+ years of professional experience in related roles
  • Outstanding demonstrated skills around content development and large audience facilitation
  • Strong qualitative and quantitative problem-solving skills; excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights
  • Outstanding project management skills with an ability to run complex projects, meet deadlines and prioritize workloads
  • Excellent written and verbal communication skills; ability to create and deliver effective dashboards, decks and updates for use by multiple levels of staff, up to and including the executive level
  • Strong influencing skills; ability to create alignment on objectives, vision and plan in a fast paced, heavily matrixed organization
  • Ability to manage stakeholders
  • Knowledge of Gartner GS&D and/or Team NCVI a plus, including CSO and ES client facing activities
  • Strong interviewing/focus group and surveying skills to determine identify best practices, barriers, opportunities and to synthesize those with relative importance and make recommendations
  • Very strong Excel and PowerPoint skills with strong presentation skills both to service and executive leadership
  • Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously
  • Strong balance between strategic view and operational execution