Gaming Innovation Group

Database Administrator

• Develop and articulate a long-term database strategy that aligns with the organization's business objectives and technology roadmap.
• Evaluate and recommend database technologies, platforms, and architectures to meet evolving business needs.
• Collaborate with key stakeholders to understand data requirements and translate them into effective database solutions.
• Design and implement complex database architectures, including mission-critical OLTP systems and any other models the data platform requires.
• Develop data models, schemas, and normalization rules to ensure data integrity, consistency, and efficiency.
• Optimize database performance through indexing, query tuning, and performance monitoring.
• Design software automation routines for the Database Engineers to follow and build upon.
• Establish and enforce data governance policies and standards to protect data quality and integrity.
• Develop data classification and retention strategies to ensure compliance with regulatory requirements.
• Implement data security measures to protect sensitive information from unauthorized access.
• Together with the Database Engineering Team Manager you will lead and manage database-related projects, ensuring timely delivery and adherence to project goals.
• Collaborate with cross-functional teams to ensure successful integration of database solutions.

Database Architect

• - Develop and articulate a long-term database strategy that aligns with the organization's business objectives and technology roadmap.
• - Evaluate and recommend database technologies, platforms, and architectures to meet evolving business needs.
• - Collaborate with key stakeholders to understand data requirements and translate them into effective database solutions.
• - Design and implement complex database architectures, including mission-critical OLTP systems and any other models the data platform requires.
• - Develop data models, schemas, and normalization rules to ensure data integrity, consistency, and efficiency.
• - Optimize database performance through indexing, query tuning, and performance monitoring.
• - Design software automation routines for the Database Engineers to follow and build upon.
• - Establish and enforce data governance policies and standards to protect data quality and integrity.
• - Develop data classification and retention strategies to ensure compliance with regulatory requirements.
• - Implement data security measures to protect sensitive information from unauthorized access.
• - Together with the Database Engineering Team Manager you will lead and manage database-related projects, ensuring timely delivery and adherence to project goals.
• - Collaborate with cross-functional teams to ensure successful integration of database solutions.

• As a Database Architect, you will be responsible for designing, developing, and implementing innovative database solutions that support our organization's strategic goals.
• You will play a key role in defining and driving the database strategy, ensuring optimal performance, scalability, and security of our data assets.
• Develop and articulate a long-term database strategy that aligns with the organization's business objectives and technology roadmap.
• Evaluate and recommend database technologies, platforms, and architectures to meet evolving business needs.
• Collaborate with key stakeholders to understand data requirements and translate them into effective database solutions.
• Design and implement complex database architectures, including mission-critical OLTP systems and any other models the data platform requires.
• Develop data models, schemas, and normalization rules to ensure data integrity, consistency, and efficiency.
• Optimize database performance through indexing, query tuning, and performance monitoring.
• Design software automation routines for the Database Engineers to follow and build upon.
• Establish and enforce data governance policies and standards to protect data quality and integrity.
• Develop data classification and retention strategies to ensure compliance with regulatory requirements.
• Implement data security measures to protect sensitive information from unauthorized access.
• Together with the Database Engineering Team Manager you will lead and manage database-related projects, ensuring timely delivery and adherence to project goals.
• Collaborate with cross-functional teams to ensure successful integration of database solutions.

• As a Database Architect, you will be responsible for designing, developing, and implementing innovative database solutions that support our organization's strategic goals. You will play a key role in defining and driving the database strategy, ensuring optimal performance, scalability, and security of our data assets.****
• **Database Strategy:**
• - Develop and articulate a long-term database strategy that aligns with the organization's business objectives and technology roadmap.
• - Evaluate and recommend database technologies, platforms, and architectures to meet evolving business needs.
• - Collaborate with key stakeholders to understand data requirements and translate them into effective database solutions.
• **Database Design and Architecture:**
• - Design and implement complex database architectures, including mission-critical OLTP systems and any other models the data platform requires.
• - Develop data models, schemas, and normalization rules to ensure data integrity, consistency, and efficiency.
• - Optimize database performance through indexing, query tuning, and performance monitoring.
• - Design software automation routines for the Database Engineers to follow and build upon.
• **Data Governance:**
• - Establish and enforce data governance policies and standards to protect data quality and integrity.
• - Develop data classification and retention strategies to ensure compliance with regulatory requirements.
• - Implement data security measures to protect sensitive information from unauthorized access.
• **Project Management:**
• - Together with the Database Engineering Team Manager you will lead and manage database-related projects, ensuring timely delivery and adherence to project goals.
• - Collaborate with cross-functional teams to ensure successful integration of database solutions.

Customer Support

• You will be the First Point of Contact for players, balancing high-speed efficiency with deep empathy.
• Deliver First Contact Resolution (FCR): We don’t just forward the queries. You’ll use your training to solve issues on the spot, ensuring players leave satisfied and clients stay confident in our service delivery.
• The Triple-Threat Workflow: You will manage a steady flow of Live Chats and Emails while simultaneously processing CDD/KYC documentation (IDs, Proof of Address, Bank Statements).
• Vigilant Guardian: You are our eyes and ears. You will identify indicators of Responsible Gaming (RG) concerns, financial distress, or signs of addiction, as well as identify player frustrations, technical bugs, and service gaps. You don't just solve the ticket; you gather the clues we need to improve and keep our B2B clients ahead of the curve.
• Operational Excellence: You’ll maintain high standards across key metrics including CPUT (Chats Pick Up Time), EPUT (Email Pick Up Time), DHT (Documents Handling Time), CSAT (Customer Satisfaction), and Quality Assurance (QA) to ensure we remain compliant with strict licensing requirements.

Customer Service Analyst, English Speaking

• - Primary Support & FCR: Act as the first point of contact, resolving player inquiries on the first interaction to maintain high CSAT and B2B client trust.
• - Workflow Management: Multitask across Live Chat, Email and KYC/CDD verification (ID and financial document processing) in a fast-paced environment.
• - Insights & Advocacy: Identify and escalate Responsible Gaming (RG) concerns, technical bugs and player feedback to drive product improvements.
• - KPI Adherence: Meet departmental targets for CPUT, EPUT, DHT and Quality Assurance to ensure full regulatory and licensing compliance.
• - Crisis Handling: Manage sensitive escalations and high-stress player interactions with empathy and professional composure.

Database Architect

Database Architect

Database Architect

Database Architect

Customer Service Analyst, English Speaking

Customer Service Apprentice, English Speaking