Gamdom

Social Media Manager

• Run our Turkish channels end-to-end: daily posting, scheduling, community engagement, and moderation across platforms
• Translate and adapt global campaigns, promotions, and announcements
• Write social copy that feels authentic and natural
• Cover Turkish peak social hours and respond to community messages and comments promptly
• Identify local cultural moments and sports events
• Track and report basic performance metrics weekly
• Collaborate with the global team on KOL and creator partnerships
• Help us understand the local audience

Social Media Coordinator, Turkish Speaking

• Manage and grow the company’s social media presence
• Plan, create, schedule, and publish engaging daily content
• Collaborate with designers and video editors
• Develop and execute social media campaigns
• Engage with the audience by responding to comments

Manager

• Build and maintain strong relationships with high-value players, understanding their needs, preferences, and expectations.
• Manage a portfolio of VIP players, identifying opportunities to increase engagement, retention, and lifetime value.
• Develop and execute personalized rewards, promotions, and incentives tailored to individual player profiles.
• Analyze player behavior, performance data, and gaming trends to optimize VIP offerings and strategies.
• Provide premium support and ensure VIP players receive fast, personalized, and seamless assistance.
• Collaborate with internal teams to improve the overall VIP experience and player journey.

VIP Portfolio Manager

Account Manager

• Act as the primary point of contact for VIP players across Intercom, Discord, and email, handling inquiries and providing tailored solutions.
• Develop and manage loyalty programs, promotions, and rewards designed around individual player preferences.
• Collaborate with marketing and support teams to create exclusive offers and experiences for VIP players.
• Analyze player behavior and performance data to identify trends and refine engagement strategies.
• Identify potential issues early and resolve them efficiently to maintain player trust and satisfaction.

VIP Account Manager

Customer Support

• Deliver prompt and effective assistance to our customers
• Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more
• Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution
• Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients
• Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture
• Demonstrate the ability to work independently and make informed decisions to address client needs and concerns

Customer Support Specialist

• Run our Indonesian Telegram channel end-to-end
• Manage our Indonesian X account
• Translate and adapt global campaigns into Bahasa Indonesia
• Write social copy that sounds like a real Indonesian
• Cover Indonesian peak social hours
• Flag local cultural moments
• Report basic performance metrics weekly
• Work with our global team on KOL and creator partnerships
• Help us understand the local audience