Gamdom

QA Automation Engineer

• Design, implement, and maintain robust automation solutions for testing, monitoring, and operational workflows across web, API, and backend systems.
• Build and maintain automation frameworks and tooling with a strong focus on reliability, scalability, and low maintenance overhead.
• Develop automated checks and integrations for REST APIs and WebSocket-based systems, including real-time and event-driven workflows.
• Work with blockchain-related systems and data flows, validating correctness, consistency, and edge cases across different networks and protocols.
• Perform automation-related web scraping and data extraction where required, ensuring stability and compliance with technical constraints.
• Proactively identify system weaknesses, gaps in coverage, and potential failure points; propose and implement effective technical solutions independently.
• Collaborate closely with Backend Engineers, DevOps, and Product teams to ensure automation is well-integrated into CI/CD pipelines and development processes.
• Review and improve existing automation codebases, ensuring adherence to best practices, clean architecture, and maintainable design.
• Contribute to continuous improvement of engineering standards, tooling, and automation strategies across the team.
• Stay up to date with new technologies, tools, and approaches in automation, blockchain infrastructure, and backend systems.

Senior Automation Engineer

Manager

• Own a defined book of high-value players with clear targets for revenue, retention, and LTV expansion.
• Operate as a commercial owner, every interaction has intention and impact.
• Build genuine relationships paired with disciplined outreach rhythms.
• Identify opportunities early: upsell, cross-sell, reactivation, churn rescue.
• Deliver tailored bonuses, promos, and bespoke experiences backed by ROI.
• Monitor daily player health: activity shifts, deposit behavior, risk signals, win/loss swings.
• Intervene at decisive moments: activation, cold streaks, hot streaks, dormancy, near-churn.
• Maintain clean, precise documentation of every interaction and decision.

VIP Portfolio Manager, Turkish Speaking

Account Manager

• Build and maintain strong relationships with VIP players, ensuring their needs are understood and consistently met.
• Serve as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email.
• Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement.
• Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players.
• Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences.
• Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience.

Customer Support

• Deliver prompt and effective assistance to our customers
• Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more
• Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution
• Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients
• Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture
• Demonstrate the ability to work independently and make informed decisions to address client needs and concerns

Senior Automation Engineer

VIP Portfolio Manager, Turkish Speaking

Account Manager

Customer Support Agent