Gamdom

Customer Support

• Deliver prompt and effective assistance to our customers
• Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more
• Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution
• Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients
• Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture
• Demonstrate the ability to work independently and make informed decisions to address client needs and concerns

Customer Support Specialist

Social Media Manager

• Run our Indonesian Telegram channel end-to-end
• Manage our Indonesian X account
• Translate and adapt global campaigns into Bahasa Indonesia
• Write social copy that sounds like a real Indonesian
• Cover Indonesian peak social hours
• Flag local cultural moments
• Report basic performance metrics weekly
• Work with our global team on KOL and creator partnerships
• Help us understand the local audience

Social Media Coordinator

• Deliver prompt and effective assistance to our customers.
• Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more.
• Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution.
• Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients.
• Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
• Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Graphics Designer

• Design high-quality graphics and visual assets for digital platforms
• Create banners, promotional materials, social media creatives, and marketing campaigns
• Develop illustrations and custom visual concepts aligned with the brand identity
• Collaborate with marketing, product, and growth teams on creative initiatives
• Maintain consistency across all branding and visual communication
• Prepare assets for web, mobile, and social media platforms
• Contribute creative ideas and concepts for campaigns, launches, and promotions
• Handle multiple projects simultaneously while meeting deadlines
• Support motion design/video creatives when needed (nice to have)

Graphic Designer

Customer Success Manager

• Configure and execute end-to-end CRM campaigns across multiple channels, including email, onsite notifications, and promotional pages
• Utilize data and reporting tools to support segmentation, targeting, and optimal campaign timing decisions
• Analyze campaign performance using dashboards and reporting tools (Google Sheets, Tableau, CRM analytics), and continuously refine execution based on insights
• Build, manage, and validate player segments within CRM systems (e.g., Fast Track or similar platforms) to ensure accurate targeting and personalization
• Collaborate with cross-functional teams to align campaigns with broader business objectives and player engagement strategies
• Monitor and evaluate campaign performance, delivering actionable insights and recommendations for continuous improvement
• Ensure all campaigns comply with responsible gaming policies, data privacy requirements, and applicable regulatory standards
• Contribute to process and workflow improvements, supporting a culture of data-driven execution and accountability

CRM Campaign Specialist

Manager

• Own a defined book of high-value players
• Build genuine relationships with players
• Identify upselling and reactivation opportunities
• Monitor daily player health and intervene at decisive moments
• Maintain clean documentation of interactions and decisions

Customer Support Specialist

Social Media Coordinator

Customer Support Specialist

Graphic Designer

CRM Campaign Specialist

VIP Portfolio Manager, Turkish & English Speaking