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Gamdom

VIP Portfolio Manager

Gamdom

VIP Portfolio Manager at Gamdom building and maintaining relationships with high-value players. Focused on player engagement, retention, and personalized player experiences through strategic management.

Posted 7/16/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in VIP Account Management, focusing on building strong relationships with high-value players while utilizing analytical skills to optimize engagement and retention strategies. Proficient in understanding casino industry dynamics and delivering personalized support to enhance the player experience.

Highest-signal resume keywords
VIP Account Management ExperienceCustomer Relationship SkillsAnalytical MindsetCasino Industry KnowledgeSales & Negotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Cross-Cultural Communication
Industry Keywords
Player Behavior AnalysisEngagement MetricsPerformance DataVIP Management PracticesPromotionsIncentivesPlayer PsychologyCustomer-Facing RoleHigh-Value ClientsPersonalized Support

About the role

Key responsibilities & impact
  • Build and maintain strong relationships with high-value players, understanding their needs, preferences, and expectations.
  • Manage a portfolio of VIP players, identifying opportunities to increase engagement, retention, and lifetime value.
  • Develop and execute personalized rewards, promotions, and incentives tailored to individual player profiles.
  • Analyze player behavior, performance data, and gaming trends to optimize VIP offerings and strategies.
  • Provide premium support and ensure VIP players receive fast, personalized, and seamless assistance.
  • Collaborate with internal teams to improve the overall VIP experience and player journey.

Requirements

What you’ll need
  • VIP Account Management Experience - Previous experience working as a VIP Account Manager, VIP Host, Key Account Manager, or in a similar customer-facing role managing high-value clients.
  • Strong Customer Relationship Skills - Ability to build trust, understand player needs, and maintain long-term relationships with high-value customers.
  • Analytical Mindset - Comfortable analyzing player behavior, engagement metrics, and performance data to drive decisions.
  • Casino Industry Knowledge - Understanding of online casino products, promotions, player psychology, and VIP management practices.
  • Sales & Negotiation Skills - Ability to identify opportunities, upsell effectively, and create mutually beneficial outcomes.
  • Cross-Cultural Communication - Ability to communicate effectively with players from diverse backgrounds and adapt engagement strategies to different cultural preferences.

Benefits

Comp & perks
  • Fully Remote Flexibility
  • Work at the intersection of gaming, entertainment, and VIP player engagement
  • Join a fast-growing company with a strong player-first mindset
  • Collaborate with a team of passionate professionals shaping the future of online gaming