VIP Account Manager

Gamdom

VIP Account Manager engaging with Gamdom's iGaming and crypto players through direct communication and tailored solutions. Managing loyalty programs and analyzing player behavior for enhanced experiences.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for VIP players across Intercom, Discord, and email, handling inquiries and providing tailored solutions.
Develop and manage loyalty programs, promotions, and rewards designed around individual player preferences.
Collaborate with marketing and support teams to create exclusive offers and experiences for VIP players.
Analyze player behavior and performance data to identify trends and refine engagement strategies.
Identify potential issues early and resolve them efficiently to maintain player trust and satisfaction.

Requirements

What you’ll need

Experience in a customer-focused role, ideally within iGaming or online gaming.
Strong interpersonal skills and a genuine commitment to high-quality customer service.
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Familiarity with Intercom, Discord, or CRM systems is an advantage.
An analytical mindset, with the ability to translate data into actionable strategies.
Fluent in English; additional languages are a plus.

Benefits

Comp & perks

A clear path for professional growth as the VIP program expands.
A competitive salary with performance-based incentives.
25 days of paid time off.
Equipment allowance.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

interpersonal skillscustomer serviceorganizational skillsanalytical mindset