Galvion

IT Support

• Lead and manage day-to-day IT operations across all company locations, ensuring the secure, reliable, and efficient delivery of technology services
• Direct, coach, and develop the Help Desk, Systems Administration, and Network Administration teams, fostering a culture of accountability, customer service, and continuous improvement
• Establish operational priorities, allocate resources, and serve as the primary escalation point for critical incidents, infrastructure issues, and service disruptions
• Own IT Service Desk operations, including SLA attainment, KPI performance, ticket management, escalation processes, and continuous service improvement initiatives
• Oversee the administration, maintenance, availability, security, and lifecycle management of enterprise infrastructure, including servers, virtualization, cloud services, storage, backup, endpoints, and disaster recovery capabilities
• Manage enterprise networking technologies, including LAN/WAN, wireless, VPN, firewalls, and remote access solutions, while ensuring optimal performance, capacity, and operational reliability
• Coordinate infrastructure maintenance activities, including patch management, system upgrades, technology refresh initiatives, endpoint management, and business continuity planning
• Partner with Information Security leadership to support cybersecurity initiatives, vulnerability remediation, incident response, operational compliance, and audit readiness in accordance with company policies and regulatory requirement
• Manage IT assets, software licensing, maintenance agreements, technology vendors, managed service providers, and infrastructure support contracts.
• Participate in IT operational planning, budgeting, forecasting, and cost optimization initiatives
• Drive operational excellence through automation, monitoring enhancements, ITIL best practices, process standardization, and continuous improvement initiatives
• Support manufacturing, engineering, supply chain, and corporate operations by ensuring technology solutions meet evolving business requirements

IT Manager

Sales Operations Manager

• Generate recurring revenue reports and pipeline metrics to measure performance against sales targets and business objectives.
• Develop, maintain, and enhance interactive dashboards to visualize sales performance, pipeline health, and key business metrics for senior leadership.
• Utilize data visualization tools to deliver meaningful insights that support strategic decision-making.
• Conduct regular pipeline reviews and cleanup activities to ensure data accuracy, consistency, and relevance.
• Prepare and maintain weekly sales and billing forecasts.
• Support the development of sales forecasts, budgets, and business plans through data-driven analysis and insights.
• Collaborate with Sales and Finance teams to align forecasts with organizational goals and objectives.
• Administer and maintain the Salesforce CRM platform, ensuring data integrity and system effectiveness.
• Troubleshoot system issues and coordinate with vendors or internal stakeholders to implement solutions.
• Identify, recommend, and implement CRM enhancements and process improvements.
• Develop and maintain CRM reports and dashboards to monitor sales activities, pipeline performance, and key metrics.
• Evaluate, implement, and manage sales tools and technologies to improve sales efficiency and effectiveness.
• Identify opportunities to streamline sales processes and enhance operational performance.
• Perform other duties as assigned. Work additional hours as required to support business needs.

IT Manager

Sales Operations Analyst