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Tech Stack
Tools & technologiesAzureCloudCyber SecurityFirewallsITSMSwitchingVMware
About the role
Key responsibilities & impact- Lead and manage day-to-day IT operations across all company locations, ensuring the secure, reliable, and efficient delivery of technology services
- Direct, coach, and develop the Help Desk, Systems Administration, and Network Administration teams, fostering a culture of accountability, customer service, and continuous improvement
- Establish operational priorities, allocate resources, and serve as the primary escalation point for critical incidents, infrastructure issues, and service disruptions
- Own IT Service Desk operations, including SLA attainment, KPI performance, ticket management, escalation processes, and continuous service improvement initiatives
- Oversee the administration, maintenance, availability, security, and lifecycle management of enterprise infrastructure, including servers, virtualization, cloud services, storage, backup, endpoints, and disaster recovery capabilities
- Manage enterprise networking technologies, including LAN/WAN, wireless, VPN, firewalls, and remote access solutions, while ensuring optimal performance, capacity, and operational reliability
- Coordinate infrastructure maintenance activities, including patch management, system upgrades, technology refresh initiatives, endpoint management, and business continuity planning
- Partner with Information Security leadership to support cybersecurity initiatives, vulnerability remediation, incident response, operational compliance, and audit readiness in accordance with company policies and regulatory requirement
- Manage IT assets, software licensing, maintenance agreements, technology vendors, managed service providers, and infrastructure support contracts.
- Participate in IT operational planning, budgeting, forecasting, and cost optimization initiatives
- Drive operational excellence through automation, monitoring enhancements, ITIL best practices, process standardization, and continuous improvement initiatives
- Support manufacturing, engineering, supply chain, and corporate operations by ensuring technology solutions meet evolving business requirements
Requirements
What you’ll need- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience
- Minimum of ten (10) years of progressive IT infrastructure and operations experience, including at least five (5) years in a leadership role managing technical teams
- Demonstrated experience leading Help Desk, Systems Administration, and Network Administration functions within a multi-site enterprise environment
- Strong technical knowledge of Microsoft Windows Server, Active Directory, Microsoft 365, Azure, virtualization platforms (VMware), enterprise storage, backup, and cloud technologies
- Extensive experience supporting enterprise networking technologies, including switching, routing, wireless, VPN, firewalls, remote access, and infrastructure monitoring solutions
- Experience managing endpoint lifecycle, patch management, disaster recovery, business continuity, and enterprise infrastructure operations
- Working knowledge of IT service management (ITSM) principles, ticketing systems, SLA management, operational metrics, and continuous service improvement methodologies
- Understanding of cybersecurity best practices, vulnerability management, security operations, and regulatory frameworks including CMMC, NIST SP 800-171, DFARS, and ITAR
- Experience supporting manufacturing operations and/or highly regulated industries such as defense, aerospace, or government contracting is preferred
- Proven leadership, communication, organizational, analytical, and problem-solving skills with the ability to manage competing priorities, develop high-performing teams, and build strong relationships across the business
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
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Hard Skills & Tools
IT operations managementHelp Desk managementSystems AdministrationNetwork AdministrationMicrosoft Windows ServerActive DirectoryMicrosoft 365AzureVMwareenterprise storage
Soft Skills
leadershipcommunicationorganizationalanalyticalproblem-solvingcustomer serviceaccountabilitycontinuous improvementrelationship buildingteam development