Galileo Learning

Customer Success Manager

• Own the full post-signature lifecycle for all Solutions accounts, including onboarding, coordinating training, implementation check-ins, renewal scheduling, and expansion conversations
• Serve as the primary point of contact for district and community-based organization partners, ensuring a consistent and high-quality experience
• Monitor implementation progress and proactively address risks or gaps
• Own renewal planning and coordination across accounts
• Identify and develop expansion opportunities, coordinating with Sales to close
• Track and improve renewal rates, expansion revenue, and net revenue retention as core measures of success
• Partner closely with the Sales team and other internal partners to manage shared district and CBO relationships
• Ensure strong continuity and experience across both Solutions and Camp touchpoints
• Identify Solutions customers who are strong candidates for full-service camp deals based on readiness signals (geography, enrollment scale, administrator engagement)
• Document clear customer success evidence, including student engagement and outcomes, staff satisfaction with implementation ease, compliance documentation, etc.
• Maintain clean documentation and visibility across accounts

Director

• Responsible for the design, content, and delivery of training for Galileo’s camp program, including Camp Directors and all camp teams
• Translate operational priorities into clear, usable training and resources
• Own training content and delivery end-to-end
• Collaborate closely with the Education Product team as they develop learning architecture and large-scale learning systems
• Coordinate with cross-functional subject matter experts to ensure their expertise is represented throughout trainings and resources
• Continuously iterate and improve training design and delivery
• Own the clarity, consistency, and usability of training materials
• Determine the appropriate modality for content (live training vs. self-paced vs. resource)
• Track training completion, comprehension, and readiness signals
• Partner with Field operations and cross-departmental leaders to align on priorities

Customer Success Manager

Director of Training and Program Enablement