Manager, Fraud Investigations
Galileo Financial Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $99,200 - $186,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage team of Investigators to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases including large fraud incidents, trends, and contact with law enforcement
- Provides ongoing mentoring, coaching, and counseling to Fraud Investigators to drive production and quality goal achievement
- Work closely with the team to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership
- Collaborate with Senior Management related to ongoing projects to further enhance process improvements
- Develop and implement SOPs for new processes
Requirements
- 5-8 years of fraud experience
- People leadership experience a strong plus
- Ability to implement and iterate on Fraud Operations SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability
- Subject matter expert for Fraud Prevention and Investigation – including fraud control processes, KRIs and KPIs
- Demonstrate ability to lead team members
- Knowledge of banking compliance trends, rules, and regulations
- Excellent organizational skills
- Excellent written and verbal communication and presentation skills
- Analytical and problem-solving skills
Benefits
- This role may also be eligible for a bonus and/or long term incentives.
- Your recruiter will provide more information to you.
- All roles are eligible for competitive benefits.
- More information about our employee benefits can be found in the link below.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud investigationfraud preventionSOP developmentperformance metricsKRIKPIprocess improvementautomation tools
Soft skills
people leadershipmentoringcoachingcounselingorganizational skillscommunication skillspresentation skillsanalytical skillsproblem-solving skills