Galileo Financial Technologies

Support Engineer

• Provide remote or on-site user support
• Resolve incidents efficiently through ticket management
• Develop software and fix bugs in existing systems
• Collaborate with cross-functional teams to maintain and improve applications
• Troubleshoot production issues and support critical business operations
• Participate in on-call rotations and travel to client sites when needed

Senior Technical Support

Analyst

• Coordinate the completion of client due diligence requests with impacted organizational functions and across the lines of defense
• Liaise with key stakeholders across the organization to understand risk management policies, standards, and associated control environments
• Maintain a centralized repository of frequently requested documents, including policies, standards, attestations, and audit reports
• Collaborate with internal stakeholders, including legal, compliance, risk management, operations and business units to drive regulatory inquiry responses
• Identify opportunities for process automations and improvement
• Assist in routine internal audits and risk reviews
• Stay abreast of evolving regulatory requirements, emerging risks, and industry best practices related to client due diligence
• Coordinate the policy and procedure review calendar and maintain a centralized inventory with version history
• Track policy exceptions, approvals, and associated documentation and support alignment of policies with regulatory requirements
• Assist with data collection and organization for scorecard and key metric reporting, create and update visual dashboards and reporting templates
• Maintain centralized records of all due diligence documentation and statuses

Due Diligence Analyst

Full-stack Engineer

• Be an integral part the development and testing of our systems and services
• Help translate product requirements into user stories and technical solutions
• Implement and support highly available and scalable services in a production environment that impacts millions of individuals
• Generate ideas for process improvement, initiatives, and new technologies
• Communicate and collaborate with project leads, product managers and other software developers
• Shape a brighter financial future with us and build payment systems at scale
• Implement new functionality, squashing bugs, testing and deploying, monitoring and supporting mission critical systems

Senior Technical Support

Due Diligence Analyst

Senior Software Engineer