Gainwell Technologies

ServiceNow

• Participates in establishing the principles, directions and standards related to the information system framework at the program/project level to meet business needs
• Participates in defining the specific components of the information system solution and the resulting relationships to ensure alignment with the overall system
• Recommends program/project release schedules based on knowledge of software development life cycle
• Works in conjunction with clients to eliminate gaps and inconsistencies in the initial information system architectures
• Facilitates reduced risks to the client by ensuring adherence to information solution architectural requirements

Advisor, Information Systems Architect – ServiceNow

Director

• directs enterprise experience optimization and adoption for customer experience (CX) performance platforms
• leads the business-side strategy for adoption, governance, optimization, and value realization across platforms
• partners cross-functionally to align platform configuration, adoption practices, leader routines, and analytics
• develops and oversees the enterprise experience optimization and adoption operating model
• defines governance routines, adoption gates, intake and prioritization processes
• leads the business-side adoption and optimization lifecycle for Verint, telephony, and related CX platforms
• partners closely with PEO functional leaders, CX leadership and technology teams
• establishes adoption gates and success measures for each platform and module
• builds trusted relationships with business, operations, and frontline leaders
• creates and enforces standards for tool usage, workflow design, configuration intent, and ongoing optimization
• owns the optimization backlog in partnership with PEO functional leaders

Director, Experience Optimization, Adoption

Software Engineer

• Codes, tests, debugs, implements, and documents programs
• Assists in modifying company products or customer/internal systems
• Gathers information from the system and analyzes program requirements
• Develops test plans to verify logic of new or modified programs

Senior Batch Developer, UNIX/C/SQL

• Codes, tests, debugs, implements, and documents programs
• Assists in the modification of company products and/or customer/internal systems
• Gathers information from the system, analyzes program and time requirements
• Designs programs for projects or enhancements to existing programs
• Creates appropriate documentation in work assignments such as program code, and technical documentation

Business Analyst

• Analyze, plan, design, document and make recommendations to improve business processes to support client’s technological aspirations
• Be a supportive bridge between clients, project managers and technical personnel to define, track and communicate business requirements and their expected impact by building basic conceptual data and process models
• Create, execute or analyze basic test scenarios to verify that client requirements are built into system design
• Ensure that “intent of change” is carried out through every project phase by participating in technical reviews and inspections

Project Manager

• Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation
• Project Manage multiple Coordination of Benefits (COB) projects, driving accelerated implementation growth
• Lead one or more large project management teams by breaking down bigger technological programs and assisting with project staffing development
• Spearhead project planning, tracking and oversight of projects, and assigned staff as required, by providing direction and deadlines to ensure quality and timely completion of tasks
• Communicate with the client, company and project team leadership, measuring and sharing project metrics/status; recommend program changes as needed
• Create project schedules, program definitions, budgets and objectives to ensure the quality of project deliverables across all phases
• Actively project manage across non-direct reports by quickly escalating any risks and implementing risk mitigation solutions
• Support Gainwell’s growth as you prepare and assist with new proposal efforts, business development, and departmental process improvements

Pharmacist

• supports efforts in the development of pharmacy solutions programs including prior authorization criteria development
• supports prospective and retrospective Drug Utilization Review (DUR) activities by reviewing physician prescribing patterns
• provides consultation on pharmacy-related issues to clinical operations representatives
• leads and/or supports operational initiatives and projects including strategic planning and implementation
• evaluates drug and drug class reviews based on sound, evidence-based research
• engages in discussions with practicing physicians and other prescribers to consult on specialty medication prescribing
• regularly reviews and monitors prescription claims data and identifies prescribing outliers
• works with Gainwell staff to contact prescribers requiring consultation

Clinical Pharmacist

Security Engineer

• overseeing a region of Security compliance advisors assigned to Gainwell state based customers
• act as subject matter expert, advisor and mentor in a HIPAA regulated Medicare, Medicaid and Health Care related product environment
• interact with account teams, Gainwell executive leaders and Gainwell customers
• audit management such as SOC 1, SOC 2, NIST 800-53

Senior Manager, Security Compliance

• Participate in requirements gathering sessions to build Requirement Specification and Design Documents
• Prepare time estimates and justifications for assigned tasks
• Code, test, debug, implement and document moderately-complex to complex technical programs
• Participate in and conducts peer reviews as needed
• Evaluate existing systems and programs to recommend potential enhancements
• Liaise with clients and management to provide technical consulting on complex programming projects
• Provide leadership and guidance to less experienced developers

Senior Batch Developer, UNIX, C, SQL

Call Center Representative

• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
• Research and resolve inquiries efficiently while following established procedures and compliance guidelines.
• Document customer interactions clearly and accurately in multiple systems during live calls.
• Meet performance expectations including quality standards, service levels, and productivity goals.
• Contribute to a collaborative team environment focused on delivering reliable and responsive support.

Call Center Healthcare Representative

Support Engineer

• Application and operations support on cloud-based infrastructure in Azure and AWS
• Setup environment, deploy, and maintain .NET C# based applications in cloud environments
• Work closely with development and other support teams to troubleshoot and resolve application or infrastructure related issues
• Collaborate with end users to address application support needs and provide technical assistance
• Apply ITIL Service Management principles across Incident, Change, Problem, and Service Request Management
• Identify opportunities for process improvements and contribute to service delivery enhancements
• Participate in disaster recovery planning and support cloud security best practices

Cloud Application Support Analyst

Product Manager

• Owns, prioritizes, and maintains the product backlog
• Acts as the primary contact for stakeholders to translate business needs into detailed user stories
• Defines and communicates the product roadmap
• Works with developers to clarify requirements, prioritize bugs, and facilitate Agile ceremonies
• Accepts completed work and ensures the product meets regulatory requirements

Senior Product Owner

• Show that you are a PM pro as you support Gainwell in developing innovative, purpose-built technologies
• Lead small project management teams assisting in project managing components of a larger technological program
• Help oversee functional individual contributors on a project team by delegating work to others
• Manage project schedules and scope, assist in creating the project budget, oversee deliverables for quality
• Identify and mitigate risk through status reporting and project updates to ensure project timeliness and quality
• Manage client, company and project team expectations for performance by measuring and communicating project metrics

• Design, development, testing activities
• Supporting the full life cycle of development processes for creating services
• Investigating and resolve complex business and technical product integration matters of significance
• Functioning independently within a business area to influence technical decisions during various phases of the project
• Codes, tests, debugs, implements, and documents programs: C on Unix and Linux Oracle, SQL
• Research and analysis of existing systems and program requirements, under periodic supervision