Call Center Healthcare Representative

Gainwell Technologies

Call Center Healthcare Representative supporting healthcare programs across the country. Delivering compassionate customer experience while providing clear information and managing inquiries remotely.

Posted 5/12/2026part-timeRemote • Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $29,100 - $41,600 per yearWebsite

About the role

Key responsibilities & impact

Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
Research and resolve inquiries efficiently while following established procedures and compliance guidelines.
Document customer interactions clearly and accurately in multiple systems during live calls.
Meet performance expectations including quality standards, service levels, and productivity goals.
Contribute to a collaborative team environment focused on delivering reliable and responsive support.

Requirements

What you’ll need

At least two (2) years of customer service experience, ideally in a call center or high-volume environment.
Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously.
Clear and professional communication skills with the ability to manage challenging conversations calmly.
Self-motivated and dependable, with the ability to work independently in a remote setting.

Benefits

Comp & perks

Access to Gainwell’s competitive benefits package in accordance with eligibility guidelines, including medical, dental, vision, and 401(k) options.
Generous, flexible vacation policy.
Educational assistance.
Variety of leadership and technical development academies to help build your skills and capabilities.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experiencehealthcare benefits knowledgeeligibility determinationinquiry resolutiondocumentation skillsperformance metricscompliance guidelinesmulti-system navigationdual screen proficiency

Soft Skills

clear communicationprofessionalismconflict managementself-motivationdependabilityteam collaborationresponsivenessproblem-solvingindependenceadaptability