Manager, Service Delivery
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $93,400 - $133,400 per year
Job Level
Mid-LevelSenior
Tech Stack
ITSMPMP
About the role
- Manage and oversee shared service delivery team operations to ensure Gainwell products and services are delivered according to project schedule.
- Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements.
- Navigate complex relationships between delivery and client groups to ensure stronger client relationships.
- Create more satisfied clients by identifying service improvements.
- Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts.
- Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products.
- Lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery.
Requirements
- All first-line managers need to have technical wherewithal to understand the technical solutions, preferably in the Medicaid domain.
- Skilled in managing projects, financial budgets, and forecasting.
- Ability to lead projects when needed; PMP preferred.
- Service operation management (ITSM) skills; ITIL4 cert preferred.
- Substantial leadership or supervisory experience in shared support services, project leadership or program management in a technology industry.
- Working understanding of healthcare technology industry and products.
- Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members.
Benefits
- Health (medical, dental, vision) benefits start on day 1 of employment.
- Company match 401K and other benefits available within months of starting.
- Flexible vacation policy after ninety (90) calendar days of employment.
- Company provided computer for work use.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementfinancial budgetingforecastingservice operation managementITSMMedicaid domain knowledgehealthcare technology understanding
Soft skills
leadershipsupervisory experienceclient relationship managementproblem-solvingcommunication skillsteam motivationemployee training
Certifications
PMPITIL4