ServiceNow

• Contribute your skills to harness the power of technology to help our clients
• Acts as a liaison with the business to deliver ITSM supports processes and enhancements
• Facilitates meetings to gather input, process requirements into stories and feedback from stakeholders
• Suggests test scenarios and creates draft unit test plan to execute test plans
• Collaborates with stakeholders across the organization to ensure synergy of processes
• Performs operational and administrative activities on the Platform including Process Coordination, Facilitation and Training
• Documents process requirements and conducts test results against acceptance criteria

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