GAIN

HubSpot Systems Support Specialist

GAIN

full-time

Posted on:

Location Type: Hybrid

Location: Mumbai • India

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About the role

  • Provide day-to-day HubSpot admin support (user setup, permissions, basic configuration, troubleshooting).
  • Support teams with segmented lists and audiences, applying strong judgement around data quality and HubSpot filtering nuances.
  • Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities.
  • Keep changes structured and safe by considering dependencies and downstream impacts before updating the system.
  • Maintain clear notes/documentation for recurring requests and improvements.
  • Triage inbound enquiries from shared inboxes (e.g., hello@), routing accurately and escalating when unclear.
  • Support process-driven tasks across Central Operations, including basic spreadsheet-based data cleaning and ad-hoc reporting support.
  • Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently.

Requirements

  • Hands-on experience supporting or administering HubSpot (or equivalent CRM support experience with strong HubSpot capability).
  • Strong “systems thinking”: structured problem-solving, awareness of dependencies, and careful change execution.
  • Analytical and detail-oriented, especially when working with data and segmentation.
  • Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data.
  • Clear written communication and comfort working with multiple internal stakeholders.
  • Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight.
  • HubSpot certifications.
  • Experience supporting a multi-team/multi-business-unit organisation.
  • Familiarity with basic CRM governance concepts (data standards, access control, documentation).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HubSpot administrationdata cleaningdata validationsegmentationspreadsheet skillstroubleshootingdata hygieneuser setuppermissions managementbasic configuration
Soft Skills
analyticaldetail-orientedclear written communicationself-sufficientdisciplinedstructured problem-solvingsystems thinkingability to manage requestsstrong judgementcomfort with stakeholders
Certifications
HubSpot certifications