GAIN

Systems Support Specialist

GAIN

full-time

Posted on:

Location Type: Hybrid

Location: Mumbai • India

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About the role

  • Provide day-to-day admin support (user setup, permissions, basic configuration, troubleshooting).
  • Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities.
  • Keep changes structured and safe by considering dependencies and downstream impacts before updating the system.
  • Creation of reports and views of data within the systems.
  • Creation of templates, including the use of conditional formatting.
  • Identify areas for automation.
  • Maintain clear notes/documentation for recurring requests and improvements.
  • Assist in process mapping and developing documentation and training materials.
  • Identification of opportunities for continuous improvement.
  • Assistance with other operational software systems as backup and holiday cover (e.g. Spendesk, HubSpot, Beanworks)
  • Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently.

Requirements

  • Hands-on experience administering software systems
  • Strong “systems thinking”: structured problem-solving, awareness of dependencies, and careful change execution.
  • Experience with automation/workflow platforms such as Zapier or Microsoft Flow
  • Analytical and detail-oriented, especially when working with data and segmentation.
  • Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data.
  • Clear written communication and comfort working with multiple internal stakeholders.
  • Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight.
  • Experience with automation or workflows utilising web hooks or API calls (Desirable)
  • Experience supporting a multi-team/multi-business-unit organisation (Desirable)
  • Familiarity with basic software governance concepts (data standards, access control, documentation) (Desirable)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administering software systemsautomationworkflow platformsZapierMicrosoft FlowExcelGoogle Sheetsdata cleaningdata validationAPI calls
Soft Skills
systems thinkingstructured problem-solvinganalyticaldetail-orientedclear written communicationself-sufficientdisciplinedability to manage requestsprocess mappingcontinuous improvement