GadellNet Consulting Services

Support Engineer

• Provide technical support and exceptional customer service via phone, email, chat (Thread).
• Review and manage assigned support tickets each day, ensuring all tickets are up to date, actively responded to, and progressing toward resolution in alignment with GadellNet’s Manage to Zero (MTZ) concept.
• Update and manage ConnectWise Calendar to accurately reflect appointment times, additional time spent on tickets, meetings, and breaks.
• Daily Time Entry to reflect at least 8 hours per day.
• Attend and participate in weekly team huddles, one-on-one meetings with Lead, and other scheduled meetings.
• Participate in an on-call rotation.
• Meet quarterly KPIs e.g. Tickets Closed per week, average time per ticket, CSAT.
• Actively pursue and obtain relevant technical certifications, reflecting our commitment to the "Grow or Die" value.

Technical Support Engineer – Service Desk Engineer

Sales

• Drive consistent revenue growth through strategic planning and execution
• Develop and implement a comprehensive territory business plan aligned with organizational goals
• Increase brand visibility and engagement through a targeted social media and marketing strategy
• Execute demand generation and campaign initiatives using internal CRM tools and data insights
• Manage the complete sales cycle — from prospecting and lead generation to negotiation and close
• Represent the company at regional networking events to cultivate relationships and generate qualified leads
• Maintain accurate forecasting and pipeline management within the internal CRM system
• Proactively identify and create new business opportunities through prospecting, outreach, and relationship development
• Build strong partnerships in the market through consultative engagement and value-driven collaboration

Technical Support Engineer – Service Desk Engineer

Sales Director