Technical Support Engineer, Branch Engineer

GadellNet Consulting Services

Technical Support Engineer providing onsite IT support to clients in Indianapolis. Collaborating with remote teams to resolve IT issues and assisting with network infrastructure projects.

Posted 5/2/2026full-timeIndianapolis • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Act as a credible onsite resource for remote teams to resolve issues
Primary contact for CSE clients that are assigned to you for technical issues
Repair, Warranty, and deploy workstations for clients
Diagnosing and resolving network related issues for clients
Identify and report possible opportunities to account management for hardware and software upgrades or gaps
Help maintain and write documentation for clients when necessary
Participate in an On-Call rotation for after hours
After-Hours responsibilities may include installation, configuration of server room hardware (eg. Switches, Firewalls, UPS devices)
Troubleshoot and resolve remote tickets when on-site work is not available

Requirements

What you’ll need

Occasional physical requirement to twist, stretch, and lift over 50 lbs.
Reliable transportation and valid driver’s license.
After-Hours work will be required for critical outages, projects, and on-call rotation.
2 or more years of experience troubleshooting and working with the following systems
Desktop systems up to Windows 11
Server systems up to Server 2022
Office365 or Online Exchange 2019
Any brand of Modern (2019) Network equipment
2 or more years of experience with network design, maintenance and installation
Experience troubleshooting Network Cabling
Mounting Network Hardware into Communication Racks or Mounting Wireless Aps
Maintaining Network Infrastructure
Application support Microsoft Teams conference Rooms
Office Suite
Adobe
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
Strong documentation skills
Ability to conduct research into a wide range of computing issues is required
Ability to present ideas in a user-friendly, business-friendly manner
Working knowledge of a range of diagnostic utilities
Excellent communication skills, both written and verbal.
Valid Driver’s License.

Benefits

Comp & perks

Health, vision, and dental insurance.
Paid time off, including parental leave and volunteer time.
Flexible work environment.
Access to mental health services.
Employee matching donation program.
401k and employer matching.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingnetwork designnetwork maintenancenetwork installationWindows 11Server 2022Office365network cablingmounting network hardwareapplication support

Soft Skills

interpersonal skillsrapport-buildinglistening skillsquestioning skillsdocumentation skillsresearch skillspresentation skillscommunication skills

Certifications

valid driver’s license