- Provide hands-on desktop support to business users via phone, email, ticketing system, and in person, resolving issues within agreed SLAs and managing user expectations
- Support new joiner onboarding and carry out desk moves and equipment changes as required
- Deliver 1st–3rd line support across hardware, software, and end-user applications
- Support market data applications and services
- Set up and support mobile devices
- Coordinate with third-party vendors to troubleshoot and resolve issues
- Participate in out-of-hours support, including on-call rota, desk moves, and ad-hoc testing
- Maintain flexibility to provide evening cover when required (up to 10:30pm)

Requirements

- Proven experience supporting a trading floor or front-office environment
- Strong market data support experience (e.g. Bloomberg, Reuters)
- Solid Windows 10 desktop support and Office 365 experience
- Working knowledge of Active Directory and endpoint management tools (GPO, WMI, SCCM)
- Experience supporting virtual desktop environments (Citrix XenDesktop, VMware, Nutanix)
- Good understanding of desktop and laptop hardware, including VDI setups
- Experience supporting broker and trading applications (e.g. Brokertec, GFI, ICAP)
- Mobile device support experience (iPhone, iPad)
- Familiarity with ServiceNow or similar ticketing systems
- Scripting or automation exposure (PowerShell preferred)
- Exchange administration knowledge beneficial but not essential
Personal Skill:
- Confident communicator, able to work effectively with stakeholders and suppliers at all levels
- Strong team player with the ability to lead, guide, and develop others
- Calm and resilient under pressure, with experience managing demanding users
- Proactive, self-motivated, and able to prioritise and resolve complex issues
- Adaptable, “can-do” mindset with a focus on continuous improvement

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

desktop supportWindows 10Office 365Active Directoryendpoint managementCitrix XenDesktopVMwareNutanixPowerShellbroker and trading applications

Soft Skills

confident communicatorteam playercalm under pressureproactiveself-motivatedadaptableproblem-solvingstakeholder managementleadershipflexibility