G Adventures

Operations Coordinator – Central America

G Adventures

full-time

Posted on:

Location Type: Remote

Location: Costa Rica

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About the role

  • Support the Global Sales and Brand teams in information-gathering and logistics related to travellers before arrival.
  • Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.
  • Support product review and new product development.
  • Organise all the pre-tour information needed by the travelers: Welcome Letters/Welcome Packages, checking Good to Go, boarding passes, reconfirmation of services… in the case they cannot be performed by the CEO or there is no CEO associated with the tour.
  • Monitoring of incident reports as they come in, communicating with the Reservation and CEO Manager as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution.
  • Coordinate with the Regional Operations Leadership team regarding last minute changes, and keep the CEO’s and providers informed.
  • Through a deep knowledge of the region, assist the reservation Team with solutions when new alternatives are needed to ensure a trip can run according to its itinerary.
  • Support the Customer Solutions team for on-tour and post-tour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution.
  • Assist with validations to facilitate vendor reservations in coordination with the reservations team. This includes on-tour and post tour changes where modifications to the system are needed so that invoices match the system when received.
  • Assessment and communication of cancellation fees to Base Camp Ops.
  • Will generally require collaboration with the buying team and negotiation with suppliers.
  • In case of Emergency, you might be required to assist outside of regular work hours.
  • To contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities

Requirements

  • 3+ years experience in the travel industry
  • Highly proficient in English both written and spoken
  • Able to work on a Sunday to Thursday work schedule.
  • Computer skills
  • Familiarity with Regional Geography
  • Excellent Customer Service and Listening Skills
  • Problem Solving/Complaint Resolution
  • Decision Making Skills
  • Team Player, Flexible, Co-operative Approach
  • Self Motivated and Goal orientated
  • Excellent Attention to Detail, Well Organized
  • Positive and Innovative Attitude
  • Good time management skills
Benefits
  • Competitive Total Rewards Package, including exclusive travel perks!
  • Additional days off, including on your birthday!
  • Vacation time for you to recharge
  • Enhanced Parental Leave
  • Meaningful Employee Recognition Program
  • Learning and Growth Opportunities
  • Employee Resource Groups *Applicable based on location*
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
computer skillsproblem solvingcomplaint resolutiondecision makingattention to detailtime management
Soft Skills
customer servicelistening skillsteam playerflexibilitycooperative approachself motivatedgoal orientedwell organizedpositive attitudeinnovative attitude