Fractional Customer Supply Chain Manager – US, EU
FYXER
contract
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Own relationships with third-party logistics (3PL) partners across the US and EU
- Audit and approve warehouse invoices, identifying discrepancies and overbilling
- Improve billing structures and enforce commercial terms
- Optimise shipping costs, packaging, and carrier selection
- Monitor inventory movement and reduce inefficiencies in stock flow
- Negotiate improved rates with logistics and freight partners
- Oversee international shipping and distribution setup
- Own end-to-end retail operations via EDI/ADI systems
- Ensure accurate order processing, invoicing, and payment reconciliation
- Monitor, manage, and resolve chargebacks and compliance issues
- Track and reconcile retailer payments and cash flow discrepancies
- Maintain retailer relationships and operational cadence (e.g. weekly check-ins)
- Ensure adherence to retailer-specific operational requirements
- Coordinate with marketplace partners and agencies (e.g. Amazon) on inventory and replenishment
- Align stock levels with demand forecasts
- Support wholesale and dropship order flows
- Identify opportunities to improve operational efficiency and sales support
- Partner with finance to forecast inventory requirements
- Plan purchasing and replenishment based on demand and lead times
- Manage inbound and outbound freight logistics
- Oversee shipping documentation and customs processes
- Source cost-effective freight solutions
- Oversee existing dropship workflows and identify inefficiencies
- Support operational consistency across direct-to-consumer channels
- Recommend automation and system improvements where appropriate
- Identify inefficiencies across all operational areas
- Implement systems, SOPs, and controls to improve performance
- Drive measurable cost savings across logistics and operations
- Stabilise fragmented or inconsistent workflows
- Document processes and build operational playbooks
- Support hiring or development of a junior operations resource
- Transition day-to-day execution once systems are stabilised
Requirements
- 6–10 years’ experience in operations, supply chain, or logistics
- Experience in both direct-to-consumer (DTC) and wholesale/retail environments
- Hands-on experience working with major retailers (EDI, compliance, chargebacks)
- Strong familiarity with 3PL warehouse management and freight logistics
- Strong cost control mindset with the ability to identify inefficiencies quickly
- Deep understanding of shipping, packaging, and carrier pricing
- Confident managing external partners and challenging where needed
- Experience with multi-region inventory planning
- Comfortable operating in imperfect or evolving systems
- Experience with EDI/ADI systems and retailer workflows
- Marketplace coordination (e.g. Amazon or similar platforms)
- Understanding of e-commerce platforms (e.g. Shopify) and dropship models
- Experience handling chargebacks and retailer disputes
- Independent and decisive
- Structured and process-driven
- Comfortable with ambiguity and building from incomplete systems
- Focused on solving problems and driving improvement (not maintaining status quo)
Benefits
- This role is a remote, fractional contractor opportunity, and we need someone who can start immediately.
- The role will be paid at an hourly rate
- You need to have your own home office set up
- Please read the requirements carefully
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementsupply chain managementlogisticsinventory planningcost controlshippingpackagingcarrier pricingEDI systemsdropship models
Soft Skills
relationship managementnegotiationproblem-solvingdecisivenessstructured thinkingprocess-drivenindependenceadaptabilityoperational efficiencycommunication