FYXER

Program Manager

• Provide end-to-end oversight of the AI training and enablement program, ensuring milestones and deliverables are met on time and to scope.
• Establish structured workflows, timelines, and reporting mechanisms to maintain visibility across the program.
• Maintain ownership of trackers, dashboards, documentation, and regular status updates.
• Identify risks early and proactively implement mitigation strategies within the program.
• Coordinate stakeholder reviews, schedules, and feedback cycles.
• Support initiative launches and ensure smooth rollout across training and enablement activities.
• Drive continuous improvement to enhance scalability and efficiency across the program.
• Oversee the development, readiness, and lifecycle management of AI training content.
• Own and manage localisation opt-in processes, coordinating timelines, feedback loops, and quality control across markets.
• Conduct content audits and lifecycle reviews to identify asset sunset opportunities and content gaps.
• Ensure all outputs are accurate, compliant, and aligned with brand and organisational standards.
• Develop and maintain key documentation including version logs for training assets and program materials.
• Support content reviews by providing structured feedback and incorporating stakeholder insights.
• Partner with Content Managers and Training Leads to ensure training materials are scalable, accessible, and globally aligned.
• Provide guidance on post-production tools and learning technologies where applicable (e.g., SCORM modules, AI-assisted learning tools).
• Actively utilise AI tools and platforms to improve operational efficiency, reporting, analysis, and documentation across the program.
• Identify opportunities to integrate AI-driven solutions into workflows and enablement initiatives.
• Maintain strong working knowledge of relevant AI developments and industry trends.
• Support experimentation with AI tools to enhance productivity and effectiveness across the program.
• Act as the central coordination point between internal teams and external stakeholders connected to the program.
• Host and participate in stakeholder calls, providing structured updates and recommendations.
• Build strong relationships with Training Leads, Product teams, Content stakeholders, and AI specialists connected to the program.
• Ensure transparency, accountability, and clarity across all program communications.
• Represent the organisation professionally in stakeholder-facing environments connected to the program.

AI Expert, Program Manager

Content Manager

• Own the creation, adaptation, and ongoing maintenance of consumer-facing training assets.
• Develop launch-ready content to support seasonal campaigns and product releases.
• Respond to last-minute updates and “just-in-time” content needs.
• Maintain and update centralised repositories of training decks, playbooks, and quick reference guides including “always on” foundational content.
• Ensure all messaging is consumer-focused, retail-relevant, and aligned with product positioning and brand messaging.
• Regularly review and update assets based on product updates, retail feedback, and field insights.
• Collaborate with Strategic Content and Marketing stakeholders to align on narrative, positioning, and quality standards.
• Adapt technical or feature-based messaging into clear, compelling, customer-friendly storytelling.
• Support video and digital training asset production where required.
• Develop and maintain knowledge across relevant product categories and ecosystem developments.
• Proactively monitor product updates, launches, and innovations (both public and internal).
• Act as a content validator, ensuring accuracy, demonstration integrity, and best-practice representation.
• Stress-test training materials and demonstrations through a field and retail lens.
• Identify knowledge gaps from retail or field feedback and proactively address them through updated content or training.
• Explore and experiment with AI tools and emerging technologies to integrate into future-facing training content.
• Deliver engaging virtual and in-person training sessions for consumer-facing audiences (e.g., retail teams, field teams, training leads).

Consumer Technology Training Content Manager

• Develop, maintain, and deliver high-impact training content for AI Experts Program.
• Own the creation and ongoing maintenance of AI Experts training content.
• Collaborate closely with stakeholders to ensure content is accurate and aligned with AI strategy.
• Monitor updates across AI innovations and relevant industry trends.
• Deliver engaging virtual training sessions and facilitate workshops on AI tools.

AI Expert, Program Manager

Consumer Technology Training Content Manager

AI Experts Training Content Manager – TCM