FWD People

Account Manager

• Serve as day-to-day client partner for smaller projects and support mid-level leaders across larger workstreams.
• Own timelines, internal alignment, and cross-functional communication.
• Lead MLR submissions and tracking with accuracy and attention to detail.
• Draft agendas, run status meetings, capture next steps, and ensure follow-through.
• Translate briefs and brand guidance into actionable project clarity for creative and production teams.
• Ensure deliverables are accurate, on-time, and aligned with brand and regulatory standards.
• Support financial tracking, budget alignment, and scope adherence.
• Build foundational clinical and brand knowledge; utilize insights to improve deliverable quality.
• Collaborate closely with the account team and creative/strategy/digital partners.

Senior Account Manager

• Serve as the primary day-to-day contact for mid-level and select Director-level clients across multiple or highly complex workstreams.
• Provide strong workstream leadership: setting direction, aligning teams, and ensuring delivery meets strategic, creative, and regulatory expectations.
• Oversee integrated workflows across creative, strategy, medical, digital, and project management partners; ensure clarity of roles, responsibilities, and handoffs.
• Translate brand strategy, insights, and clinical context into actionable briefs and guidance for internal teams.
• Review and interpret scientific and competitive materials to ensure workstreams remain evidence-based and strategically grounded.
• Lead MLR planning and review processes; anticipate risks, guide clean submissions, and ensure efficient team alignment.
• Manage timelines, resourcing needs, and cross-functional reviews with increased autonomy and accountability.
• Provide day-to-day coaching and oversight to Account Supervisors, Senior Account Managers, and AEs; may manage direct reports.
• Lead quality control for assigned workstreams ensuring accuracy, strategic alignment, and consistency across deliverables.
• Partner with the Account Director or Group Account Director on brand planning, operational alignment, and integrated team workflows.
• Identify risks, inefficiencies, and opportunities for improvement across workstreams, bringing forward thoughtful recommendations.
• Play a key role in strengthening internal ways of working, supporting best practices across client service and operational excellence.

Senior Account Manager

Group Account Supervisor