Group Account Supervisor
FWD People
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $135,000 - $150,000 per year
About the role
- Serve as the primary day-to-day contact for mid-level and select Director-level clients across multiple or highly complex workstreams.
- Provide strong workstream leadership: setting direction, aligning teams, and ensuring delivery meets strategic, creative, and regulatory expectations.
- Oversee integrated workflows across creative, strategy, medical, digital, and project management partners; ensure clarity of roles, responsibilities, and handoffs.
- Translate brand strategy, insights, and clinical context into actionable briefs and guidance for internal teams.
- Review and interpret scientific and competitive materials to ensure workstreams remain evidence-based and strategically grounded.
- Lead MLR planning and review processes; anticipate risks, guide clean submissions, and ensure efficient team alignment.
- Manage timelines, resourcing needs, and cross-functional reviews with increased autonomy and accountability.
- Provide day-to-day coaching and oversight to Account Supervisors, Senior Account Managers, and AEs; may manage direct reports.
- Lead quality control for assigned workstreams ensuring accuracy, strategic alignment, and consistency across deliverables.
- Partner with the Account Director or Group Account Director on brand planning, operational alignment, and integrated team workflows.
- Identify risks, inefficiencies, and opportunities for improvement across workstreams, bringing forward thoughtful recommendations.
- Play a key role in strengthening internal ways of working, supporting best practices across client service and operational excellence.
Requirements
- 7–9 years of experience in healthcare/pharma account or project management within agency settings.
- Strong understanding of brand strategy, clinical context, competitive landscapes, and regulated marketing.
- Demonstrated ability to lead multiple workstreams with clarity, ownership, and cross-functional confidence.
- Experience interpreting scientific and competitive materials and applying insights to project direction.
- Excellent communication skills: clear, direct, compassionate, and solutions-oriented.
- Strong MLR and regulatory experience, with the ability to run and troubleshoot processes independently.
- Ability to coach and mentor junior team members and elevate overall team performance.
- Highly organized and proactive; able to anticipate needs, solve problems, and maintain calm under pressure.
- Growing strategic instincts and comfort contributing to early-stage planning and discussions.
- A collaborative, team-driven approach with a commitment to high standards and operational rigor.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementproject managementbrand strategyMLR planningregulatory complianceevidence-based decision makingworkflow managementcompetitive analysisclinical context interpretationquality control
Soft skills
leadershipcommunicationcoachingproblem-solvingorganizational skillscollaborationstrategic thinkingproactivitycalm under pressureteam performance enhancement