FutureFit AI

Technical Product Manager

• Own the Customer Workflows domain and lead initiatives
• Manage fleets of agents and ship working prototypes with AI tooling
• Conduct research and product-centered discovery sessions
• Author and maintain quarterly roadmaps for the Customer Workflows domain
• Own trade-offs across performance, scalability, cost, and speed
• Be the go-to product partner across cross-functional teams

Senior Technical Product Manager – Customer Workflow

Product Designer

• Own the platform's visual language and design system — components, patterns, tokens, layout, typography, and motion
• Treat accessibility as a first-class design constraint
• Build a shared foundation every surface can draw from
• Lead end-to-end design of new product areas and complex reworks
• Design AI-mediated experiences, multi-step workflows, data-dense admin surfaces
• Run research directly with users and customers

Lead Product Designer – Platform, Experience

• The TPM — Talent Journey owns the experience of every person who walks through a FutureFit AI-powered portal looking for work, training, or a better career path.
• You will own the product strategy, roadmap, and delivery quality for:
• - **Talent Portal:** End-to-end portal experience across onboarding, profile-building, training discovery, job matching, and progress tracking — for job seekers served by state workforce agencies, American Job Centers, and employer-sponsored programs.
• - **AI Coach:** Product direction for FutureFit's conversational AI coach — defining what it knows about a user, when it surfaces the right nudge, and how it improves over time through richer user profiling and feedback loops.
• - **Career Passport:** The longitudinal profile layer that captures skills, credentials, experiences, and outcomes across a job seeker's journey.
• - **Training & Job Matching Surfaces**: The search, recommendation, and eligibility-aware features that connect job seekers to training programs, apprenticeships, and open roles based on their actual profile and goals.
• - **Talent-Side Data & AI Use Cases:** Identify and define the LLM, recommender, and signal-capture opportunities within the job seeker journey that feed the platform's outcomes intelligence layer.
• Conduct continuous, lightweight customer research (direct interviews, session reviews, portal data analysis) and synthesize findings into crisp problem statements and design hypotheses.

Customer Success Manager

• Learn the product end to end and stay current as it evolves, becoming the internal expert on how it actually behaves in customers' hands.
• Bring customer context into internal conversations so decisions are grounded in real usage, real workflows, and real constraints, not assumptions.
• Test new and existing functionality through the lens of the people who use it, surfacing issues, friction, and edge cases before they reach customers.
• Own clear, reproducible bug reports and route them with the right priority and context, so Build can act quickly and Customer Success is no longer carrying this load.
• Support customer-facing delivery through implementation tasks, workflow guidance, training preparation, documentation, and lightweight troubleshooting.
• Help create guides, FAQs, templates, internal notes, and other resources that make support more scalable and reduce repeated one-off questions.
• Work across customers, regions, and use cases to notice patterns in where customers are getting stuck, what workflows need more support, and where the product experience can be clearer.
• Work closely with Customer Success, Product, and Build to make sure customer feedback, product issues, and implementation learnings are shared clearly and followed through.

Customer Success, Professional Services Operations

Content Manager

• The show: Operational ownership of our video series on the future of work. Production cadence, guest pipeline, publishing rhythm.
• Brand voice and identity: A consistent FutureFit AI voice across the website, social, decks, episode collateral, and founder communications.
• LinkedIn and short-form video: The primary distribution surface for the brand. Steady cadence of clips, posts, and supercuts. The bar is considered work that lands in a serious industry, not engagement bait.
• Written content: Show notes, episode pages, guest bios, newsletter copy, founder communications. Writing is roughly half of this role.
• Cross-functional partnership: Close work with Marketing and Growth on distribution, and with external production partners on the show.

Brand and Content Lead

Data Scientist

• Build, evaluate, and ship models for matching, recommendation, and ranking that directly shape the job seeker experience.
• Work with skills, occupation, and career taxonomies and labor market data, improving how we represent and reason about the world of work.
• Collaborate with Engineering to move models into production reliably, and monitor and improve them once they are live.
• Translate messy, real-world data into clear findings and recommendations that the team and our customers can act on.

Full-stack Engineer

• You'll build the product that helps people get to better jobs faster and cheaper, with a focus on those facing the biggest barriers to opportunity.
• As a full-stack engineer here, you'll own features end to end, from design through to production, and you'll have real influence over how we build, not just what.
• Write clean, maintainable, well-tested code, and help hold the team to a high bar through reviews and shared standards.
• Develop real judgment about our patterns and tradeoffs, and bring that into planning and technical discussions.

Software Engineer

Machine Learning Engineer

• Evaluate current pipelines, data architecture, and ML workflows, producing a prioritized, opinionated plan for what needs to change and why
• Design data and ML systems anchored in customer needs and built to last
• Rebuild and harden pipelines, upgrade data architecture, and ship fixes directly
• Raise the bar on observability, reliability, and data quality, establishing patterns and practices for the team.