FutureFit AI

Customer Success Manager

• Build Deep Relationships: Develop and maintain strong relationships with key stakeholders in assigned customer accounts.
• Provide Comprehensive Support: Take ownership of key stages in the customer journey from implementation to ongoing support and success.
• Drive Platform Adoption: Provide guidance to customers to help them achieve their objectives while using our platform.
• Cultivate Product Expertise: Develop a deep understanding of our products and stay updated on new features and enhancements.
• Identify Renewals and Upsell Opportunities: Proactively identify opportunities for customer renewals and upsells.
• Represent the Voice of the Customer: Play a vital role in shaping FutureFit AI's product roadmap and domain expertise by thoroughly understanding current and future customer requirements.

Backend Engineer

• Design smart, scalable backend systems that power complex integrations with government and enterprise partners
• Eliminate manual operational work and set the team up to move faster with less friction
• Participate in building the infrastructure and patterns for integration reliability and operational excellence
• Measure and communicate the impact of your automation
• Mentor other engineers and participate in architectural discussions

Customer Success Manager

Senior Backend Engineer – Integrations, Platform