Operations Manager, Customer Success Operations
SmarterDx
ServiceNowSQL
Customer Engagement Specialist
FutureFeed
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $125,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Follow up on inbound leads and inquiries
- Conduct product demos and presentations tailored to prospects’ needs
- Manage the sales process from initial interest through contract close
- Identify opportunities to upsell and cross-sell additional products and services
- Serve as the main point of contact for customer onboarding, engagement, and retention
- Provide timely, effective responses to help desk tickets and support inquiries
- Ensure customers realize maximum value from their FutureFeed subscription
- Proactively manage subscription renewals and secure long-term customer relationships
- Represent FutureFeed at trade shows, conferences, and customer events
- Support marketing and outreach activities to increase awareness and adoption
Requirements
- 3–5 years in a combined sales and customer support role with a B2B software or SaaS company
- Demonstrated success in closing deals and driving customer retention
- Experience selling to and supporting government contractors is highly desirable
- Familiarity with the Cybersecurity Maturity Model Certification (CMMC) program is a strong plus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales process managementproduct demonstrationscustomer onboardingcustomer engagementcustomer retentionupsellingcross-sellinghelp desk supportcontract closingB2B sales
Soft skills
communicationrelationship managementproactive problem solvingcustomer servicepresentation skillsnegotiationtime managementadaptabilityteam collaborationcustomer focus
Certifications
Cybersecurity Maturity Model Certification (CMMC)
