FutureFeed

Customer Success Manager

• Follow up on inbound leads and inquiries
• Conduct product demos and presentations tailored to prospects’ needs
• Manage the sales process from initial interest through contract close
• Identify opportunities to upsell and cross-sell additional products and services
• Serve as the main point of contact for customer onboarding, engagement, and retention
• Provide timely, effective responses to help desk tickets and support inquiries
• Ensure customers realize maximum value from their FutureFeed subscription
• Proactively manage subscription renewals and secure long-term customer relationships
• Represent FutureFeed at trade shows, conferences, and customer events
• Support marketing and outreach activities to increase awareness and adoption

Customer Engagement Specialist