FutureFeed

Events

• Build timelines, run logistics, and support day-of event execution.
• Coordinate with speakers, facilitators, partners, and vendors.
• Help create seamless, high-quality attendee experiences.
• Run tech checks, troubleshoot issues, and confidently support live events.
• Maintain organized project workflows in Jira, ClickUp, Asana, or similar.
• Keep documentation, processes, and assets clean and scalable.
• Support with sponsor fulfillment and other tasks leading up to the event.
• Support the development of multi-channel campaigns to drive registrations, attendance, and audience growth.
• Create high-quality assets (social graphics, speaker tiles, landing pages, ads, signage) using Canva or Adobe.
• Manage event websites/registration systems such as Accelevents or CVENT.
• Own event-focused social media schedule, content creation, and performance tracking with LinkedIn/ other social platforms.
• Analyze KPIs, report insights, and optimize future event performance.
• Collaborate with internal team, speakers and partners on co-marketing efforts.
• Conduct market research to identify audience interests, trends, and competitive opportunities.
• Work closely with team members on messaging, strategy, and execution.
• Support sponsor fulfillment and ensure brand consistency across assets.
• Communicate with attendees, speakers, and partners with professionalism and enthusiasm.
• Bring creative ideas that elevate event visibility, engagement, and overall experience.

Event Experience Lead

Full-stack Engineer

• Lead Full-Stack Development: Architect and implement core platform features across Rails, React, and PostgreSQL.
• Integrate Microsoft Ecosystems: Design and manage secure, performant integrations with Microsoft Graph APIs for automated data acquisition.
• Capture and Manage Evidence: Build data flows and UI workflows that ingest and validate compliance artifacts.
• Mentor and Collaborate: Partner with product, design, and engineering peers to translate complex requirements into simple, maintainable solutions.
• Scale and Secure: Apply best practices in performance tuning, security, and maintainability for SaaS environment.

Principal Product Engineer – Full Stack, API Concentration

Customer Support

• Monitor, triage, and manage incoming support requests through the help desk system, ensuring timely response, proper routing, and efficient issue resolution.
• Provide initial technical and customer support to clients, resolving common issues independently and escalating more complex matters when necessary.
• Manage the end-to-end order process from receipt through completion, ensuring accuracy, completeness, and compliance with established procedures.
• Coordinate and execute client contract renewals, maintaining up-to-date records and ensuring a seamless renewal experience.
• Collaborate with channel partners to manage renewal schedules, prepare necessary documentation, and support partner-related billing and reporting needs.
• Administer FutureFeed’s Partner Program, including issuing RPO fee rebates and Market Development Funds (MDF) in accordance with established policies and partner agreements.
• Generate, review, and distribute accurate invoices for clients and partners.
• Contact customers and partners with outstanding payment balances.
• Assist with financial reporting, reconciliation tasks, and process improvement initiatives to support the broader Finance function.
• Work closely with Sales, Finance, and Operations teams to ensure a consistent, high-quality customer experience and continuous process improvement.

Customer Support Specialist

Customer Success Manager

• Follow up on inbound leads and inquiries
• Conduct product demos and presentations tailored to prospects’ needs
• Manage the sales process from initial interest through contract close
• Identify opportunities to upsell and cross-sell additional products and services
• Serve as the main point of contact for customer onboarding, engagement, and retention
• Provide timely, effective responses to help desk tickets and support inquiries
• Ensure customers realize maximum value from their FutureFeed subscription
• Proactively manage subscription renewals and secure long-term customer relationships
• Represent FutureFeed at trade shows, conferences, and customer events
• Support marketing and outreach activities to increase awareness and adoption

Event Experience Lead

Principal Product Engineer – Full Stack, API Concentration

Customer Support Specialist

Customer Engagement Specialist