Subscriptions Operations Manager
Future
full-time
Posted on:
Location Type: Hybrid
Location: Bath • United Kingdom
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Salary
💰 £30,000 - £50,000 per year
About the role
- Reporting to the Head of Operations
- Supporting in managing the fulfilment chain with a specific focus on our subscription management system
- Responsible for ongoing stakeholder management
- Continual process refinement and technology review and implementation projects
Requirements
- Extensive experience of working with CRM systems, particularly Salesforce, in a consumer-facing, subscriptions environment
- Skills in process mapping and process optimisation
- Effective communication skills and works in a collaborative way across a matrix environment
- Understands data/audience segmentation, user journeys and marketing funnels
- Analytical and project management skills
- A team player, with experience collaborating
- Ability to think creatively, ask questions and test ideas
- Experience managing conflicting priorities and stakeholders
- Deal well with ambiguity, able to distil solutions from a broad problem space.
Benefits
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM systemsSalesforceprocess mappingprocess optimisationdata segmentationuser journeysmarketing funnelsanalytical skillsproject management
Soft Skills
effective communicationcollaborationteam playercreative thinkingproblem-solvingstakeholder managementability to manage conflicting prioritiesadaptabilitydistilling solutions