Future

Senior Retention Marketing Executive

Future

full-time

Posted on:

Location Type: Hybrid

Location: BathUnited Kingdom

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Salary

💰 £27,500 per year

Job Level

About the role

  • Combine data-driven logic with creative flair to enhance customer retention
  • Implement test and learn roadmaps to reduce churn and win back customers
  • Optimize LTV and ensure every touchpoint adds value
  • Present recommendations to stakeholders using retention analytics
  • Champion the customer experience throughout marketing processes
  • Take ownership of key projects that impact the growth of our subscriber base

Requirements

  • Experience in retention or CRM marketing, with subscriptions or recurring revenue background a benefit
  • Proven experience in delivering multi-channel marketing campaigns
  • Knowledge of CRM/CDP platforms and automated digital journeys
  • Experience using Google Workspace apps and collaboration tools
  • You're comfortable with data and can turn a spreadsheet into a clear recommendation.
  • You can explain "the why" behind a campaign to stakeholders and write compelling marketing copy that converts.
  • Excellent copywriting skills.
  • Have a creative approach to problem solving, managing solutions from start to finish
  • You're always looking for a way to A/B test a subject line, an offer, or a layout.
  • Knowledge of the latest opportunities and trends within retention marketing
Benefits
  • Uncapped leave, because we trust you to manage your workload and time
  • When we hit our targets, enjoy a share of our profits with a bonus
  • Refer a friend and get rewarded when they join Future
  • Well-being support with access to our Colleague Assistant Programmes
  • Opportunity to purchase shares in Future, with our Share Incentive Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
retention marketingCRM marketingmulti-channel marketing campaignsA/B testingcopywritingdata analysisretention analyticscustomer lifetime value (LTV)automated digital journeyscreative problem solving
Soft Skills
communicationstakeholder managementownershipcreativitycollaborationpresentation skillsanalytical thinkingadaptabilitystrategic thinkingcustomer-centric mindset