
Senior Retention Marketing Executive
Future
full-time
Posted on:
Location Type: Hybrid
Location: Bath • United Kingdom
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Salary
💰 £27,500 per year
Job Level
About the role
- Combine data-driven logic with creative flair to enhance customer retention
- Implement test and learn roadmaps to reduce churn and win back customers
- Optimize LTV and ensure every touchpoint adds value
- Present recommendations to stakeholders using retention analytics
- Champion the customer experience throughout marketing processes
- Take ownership of key projects that impact the growth of our subscriber base
Requirements
- Experience in retention or CRM marketing, with subscriptions or recurring revenue background a benefit
- Proven experience in delivering multi-channel marketing campaigns
- Knowledge of CRM/CDP platforms and automated digital journeys
- Experience using Google Workspace apps and collaboration tools
- You're comfortable with data and can turn a spreadsheet into a clear recommendation.
- You can explain "the why" behind a campaign to stakeholders and write compelling marketing copy that converts.
- Excellent copywriting skills.
- Have a creative approach to problem solving, managing solutions from start to finish
- You're always looking for a way to A/B test a subject line, an offer, or a layout.
- Knowledge of the latest opportunities and trends within retention marketing
Benefits
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
retention marketingCRM marketingmulti-channel marketing campaignsA/B testingcopywritingdata analysisretention analyticscustomer lifetime value (LTV)automated digital journeyscreative problem solving
Soft Skills
communicationstakeholder managementownershipcreativitycollaborationpresentation skillsanalytical thinkingadaptabilitystrategic thinkingcustomer-centric mindset